- Report: #1343088
Complaint Review: Neatgear - Nationwide
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Author Not Confirmed
Why?
Neatgear
Nationwide, USA
Phone:
888-638-4327
Web:
www.neatgear.com
Categories:
Business Rating:
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Neatgear Customer Service Nightmare Nationwide
I am having trouble with my internet slowing down every day a a specific time. I called Charter and they said everything was working great on their end and that I should contact Netgear. I did so and I was told that I had a lot of interferance with my frequency. I was told that if i don't take care of this all of the hardware connected to my router would be in danger. Then I was informed that I must purchase at least a one year service warranty for them to take care of the problem. I am as dissapointed as I have ever been in a company. Using these scare tatics to get me to purchase a 1 year service warranty at $129. I paid less than that for the router. I just hung up. Needless to say I will never purchase from them again. It's a shame too, I purchased Netgear because the last one I had worked so well... and for years. I did some research and found hundreds of the same complaints listed on dozens of different consumer websites. It's a bad way to do business.
