Complaint Review: Nelson Castellanos - Internet

Day 1 Friday 7/20/2012



Video Time/Date Stamp shows 1:51

arrival p.m.



Wanted 285.00 for electrical problem

in multiple rooms and settled for 270.00



Received 200.00 up front in cash

and 70.00 later but after 5 hours was not able to resolve issue.



 



6 hours later, Video Time/Date Stamp shows Nelson taking 6.5

Toro Lawnmower in trade for 100.00 of 120.00 charges for cutting refitting and

sealing hot and cold running water pipes he said were causing water damage in

ceiling upstairs with paint, plaster and resealing part of work completion.



Nelson Castellanos leaves on Friday, 7/20/2012 near 8:00

p.m. with $270.00 cash and a 6.5 Toro Lawnmower in like new condition having

completed none of the projects initiated which include:



Air

conditioning replacement part                                             45.00



Find

and Fix Electrical Leakage                                                 270.00



Replace

Patio Door and Install Gutters                                           350.00



Clean

& Service Air Conditioning System                                       130.00



A

Replacement part for Air-conditioning system                       80.00               

No receipts or invoices

provided.



Day 2 Saturday 7/21/2012



Video shows Nelson Castellanos making a 9:30 a.m. on-time

arrival.



After making purchases at Home Depot totaling 104.00 for

gutter parts we returned to the house where he supposedly began working.



I left for 30 minutes between 11:15

and 11:45 and upon my return, Nelson reports that he has changed the damaged

pipes causing a leak that damaged ceiling upstairs and also completely serviced

and repaired the air-conditioning system, replacing a damaged part in that time

but video show him walking in and out of the front door 6 times during that

time, Once talking on his cell, not once with required pvc pipes, adhesives or

plumbing tools. He was once again attempting to fix the electrical issue.



Later inspection showed no signs of

wet work and no pipes in the place indicated to repair.



An added note to this

misrepresentation: when asked late Saturday if he would replace the damaged T

pipe leaking water, Nelson forgot he had told me he had done it already in the

afternoon. He proceeded to explain that he had to do it the next day because

things needed to be covered upstairs first.



Saturday Time/Date Stamps

continued:



At 12:39p.m., while Geraldo, works

diligently outside the patio door the whole time, Nelson and I retrieve a

replacement door at a cost 0f 254.00, our second trip since the first door was

damaged when purchased. Geraldo can be clearly seen working hard for the

duration of the install and the gutter work the following day, stopping only

for food and drink provided by my wife and I at 5:00 p.m. and resuming 30

minutes later. At 5:50 I left to get paint and screws needed for door

installation.



Video shows Nelson charging the air

system with Freon outside at 5:46 p.m. and finishing 30 minutes later at 6:30.

They finished the day at 7:00 p.m. needing to make further adjustments on the

door but having accomplished no more than injection of Freon into the air

system.



 



Day 3   Sunday

7/22/2012



 



Nelson arrives on-time at 10:02 but is talking outside on

his cell for 6 minutes.



He and I leave at 10:19 to purchase more supplies. Geraldo

arrives at 11:00 and waits 2 minutes then works on the patio door non-stop as

we return once more to Home Depot to return and buy items needed. As Geraldo

continues to work, Nelson can be seen leaving at 12:10 p.m. He reports that he

is getting the required air conditioning compressor part I paid 80.00 for and

also needs to pick up Armando, an electrician who can help fix the electrical

problem that remains unresolved.



Armando arrives at 3:00  and at 3:29 leaves and returns through the

front door at 3:30, assisting Armando with electrical work by going to the

breakers. He repeats this 3 times before assisting Gerardo with clean up at the

backdoor at 4:00. At 4:14 Nelson, Armando and Gerardo can be seen talking

outside as Gerardo leaves at 4:46, angry, according to my wife. As I arrive

Nelson tells me that the bad cable has been removed but there is no evidence

that any electrical cabling has been changed. The white electrical wiring I

purchased at Home Depot has not replaced the KB homes wire. Nelson tells my

wife that the short was caused by a piece of metal touching two circuits that

included botrh bedrooms but tells me they had to replace wiring.



When

asked about the 80.00 air conditioning part that needed to be replaced, Nelson

said he did it while Armando and Gerardo were working on the electrical problem

but video clearly show he never went back to the air-conditioning unit on

Sunday. In fact the only time Nelson or anyone else touched the air unit was on

Saturday when he charged it with Freon.



 



What I want returned:



Of the 1,384.00 I spent between 7/20 and 7/22 for repairs,

some which have been proven to be false, I requested:



130.00   air conditioning service minus 1 can of Freon



  45.00  a replacement part that never was installed



  80.00  another replacement part that never was

installed



6.5 Toro Lawnmower taken in lieu of 100.00 of 120.00 false pipe repairs



Totaling 325.00