Complaint Review: Net Fashion Avenue - Internet

Worst purchase experience of my life! Do not purchase anything from Net Fashion Ave they are scam artists who steal your money!


Run with your money before they scam you! I saw a dress I really liked on their website for my sister in laws wedding 3 months from the occasion there asking price for the dress was $1160. US.  I emailed them before purchasing it to confirm they had it in stock and in the size required and to also get a time frame of when to expect the dress to ensure I got it before the wedding. They replied via email within 24 hours assuring me the dress was in stock with the size required and advised it would take 2-3 weeks to arrive to Sydney. I purchased the dress for $1160.00 through my Google checkout account and waited. 3 weeks passed and I got no word of my dress. I decided to give it another week maybe the shipping was delayed I thought. Offcourse after 4 and half weeks nothing arrived so I sent them an email advising that I didnt receive my dress.  They replied saying that it was in fact shipped and provided me with a Parcel reference number. They advised me they would look into it for me and lodge a claim with their delivery people and see what happened to the delivery they advised me this claim would take 2 weeks to investigate with an outcome. I gave them the benefit of the doubt and decided to wait 2 more weeks as they advised me to do so even though I went to their delivery companys website they used and placed their parcel reference number to see if I could track the dress only to be advised by the delivery company that the reference number was not active (This meaning the item was never shipped to start off with!) Two and a half weeks passed and offcourse Net Fashion Ave didnt even bother to respond back to me regarding the status of my dress. I emailed them once again asking them for a response to see what the outcome was as it was over almost 3 weeks from them lodging a claim they didnt respond back to me so my husband called them for a week they barely answered the phone and when they did they would hang up on him even though he never lost his cool once. After another email I sent they finally responded by saying they still didnt know what happened and there wasnt much they could do for me. I replied back and advised them that I would like a refund of $1160 on a purchase I didnt receive 8 weeks later!  I got a short email from them saying their policy states NO REFUNDS available and that I might be trying to scam them! there exact words to me were We would had appreciated if you had given us more time to get an answer from USPS before you went and rate us bad. At this point all we can think is that you are truly trying to scam us because usually those people scream as loud as they can against the innocent person. We will proceed with the investigation and go from there. I was in total shock and replied advising them that should I not receive a refund I would contact Google checkout direct and escalate the matter. I also requested a claim number and details of the claim they said they lodged. Offcourse they replied back with no details saying they will supply this to a higher authority which meant nothing really what a joke!!! A day or two later they sent me a refund for $500 with an email saying that since I refused to wait until they sorted their claim out  it they will give me 50% refund only . I contacted Google checkout to advise them of what Net Fashion Ave was doing to me and within 2 days of the complaint Google checkout forced those scum bags to refund me in full. After ALL the crap Net Fashion Ave out me through  they furthermore placed comments in the Google checkout comments section their exact words being Comments from Net Avenue: customer was reported to collection agency THE NERVE OF THIS COMPANY! PLEASE DONT MAKE THE SAME MISTAKE I DID AND PURCHASE ANYTHING FROM THESE THEIVES!!