John
Mamaroneck,#2Author of original report
Tue, May 19, 2009
Net Zero refunded my money, but it's customer service said that how an account with Net Zero was opened is unknown. My bank customer service put the onus on Net Zero, and Net Zero blamed it on credit card theft. So far have no more incidences of credit card # theft ...
Robert
Irvine,#3Consumer Comment
Wed, May 13, 2009
But it is not by NetZero, it is by the thief who used your account information to sign up for service. Unfortuantly no company is going to spend the time to verify that each and every transaction is by the actual card holder. For all practical purposes this is impossible. While the person you talked to at NetZero probably wasn't that concerned. What does happen is that that account with NetZero gets flagged and NetZero will look at it to see if they can find out the real person. If they can they will prosecute them. But you will never find out because you are no longer out any money. However, what you need to do is notify your bank ASAP. They should cancel that Debit Card and issue you a new account number. Because if this person(s) did this once, they will probably do it again if you don't stop them. This time may have only been $9.94, next time it may be $994.
Wilson
Walnut Creek,#4Consumer Comment
Wed, May 13, 2009
How is Netzero responsible for the theft of your identity or the use of your stolen debit card number? NetZero is not responsible. NetZero like every other online merchant is not responsible for checking that is is really the cardholder that is placing the order. Apparently somone had hacked into a database of a merchant for which you had paid a purchase or service using your debit card.