- Report: #834915
Complaint Review: NET10 - Internet Internet
Reported By:
Emily -
Powhatan, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NET10
Internet, Internet, United States of America
Phone:
Web:
www.net10.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NET10 net 10 tracfone Worst Hair Pulling Experiences of my Life Internet, Internet
Net 10, hands down, is the worst customer service I have EVER experienced. Today, for the 3rd month in a row, my LG Optimus stopped working (Error Code 67, but it never clears when I follow the troubleshooting) after I had already paid and added the monthly unlimited card to it. So for the 3rd month in a row, I sit on hold for 20 minutes to explain my problem to someone who obviously is working off a call script with their limited English and do not understand my problem until I have explained it to them at least 3 times. Then, to top it all off, tonight when I call, then hold for 15 minutes, the "customer service" representative transferred me to a department that said they were at their maximum call volume and to try back later!!!! ARE YOU KIDDING ME??? I had been on the phone with them at least 30 minutes, and now they want ME to call back???I am beyond livid. I tried to tell the guy to transfer me there when he initially picks up the call (seeing as home I am a pro at this, 3 times in a row), BUT NO, each and every person I have to spend 10 minutes explaining the problem, over and over, to every time I speak to them. I cannot believe that the same issue happens every month and I am the one spending DAYS trying to get it fixed. NET10 IS HORRIBLE!!!!!!!!! AVOID AT ALL COSTS
