Retailoperations
ABC,#2Consumer Comment
Thu, October 04, 2012
They did the same thing to me as well. Just now I had over 10,023 minutes. I went to renew my phone service which was on a roll over plan. 300 minutes for 60 days. All of the sudden my phone rebooted, instead of getting an email with the minutes added, they whipped out all my minutes and stuck me with 300 minutes and 60 days worth of service. They gave their same lame a*s excuses to steal minutes.
A few months ago they did the same thing when I thought I lost my phone, I had 9600 minutes back in July. When I bought a new phone, they only wanted to transfer 763 minutes and steal the remaining 9000 minutes.
Right now they are doing the same thing. Im going to contact a local Judge in Miami FL where they are located and file a law suit against them. Net10 has a history of stealing minutes, what they do its the purchase the minutes from a normal cell company and then they steal them.
Right now I've been on hold for 10 minutes suposidely being transfered to a supervisor, its more of their games. FCC and the State Attorney Generals office are going to be contacted as well via an attorney. Right now 27 minutes on the phone and i've spent the majority of it on hold!
STAY AWAY FROM NET 10 THEY ARE THEIVES!