Terrance
West Babylon,#2Consumer Suggestion
Sat, September 28, 2002
I have been a customer of Netbank for several years and have never had a problem, I have even had them reverse some NSFs. Wanda, the first thing I would do is to put some cash is your account and stop writting checks for a week or two. Let the funds clear the account. Remember if you deposit more than $5k, the bank is required to hold your funds for several days per the IRS.
The second thing to do is to write a letter to the President of NetBank Inc, which should tell him all the great things about being a NetBank customer and that this unfortunate rule caused Netbank to charge fees as such -- and detail out the information. Tell him that you were looking forward to a long relationship with Netbank and that you would appreciate it if they would kindly consider reversing the charges.
I would be very surprised if they didn't positively respond to your request. Lastly, you could take then to small claims court as it doesn't seem fair that a Company could charge you fees when there is sufficient funds in the account.