- Report: #907143
Complaint Review: Netcrawled LLC - Toronto, M5J 2N1 Select State/Province
Reported By:
Michael Piet -
El Cajon, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Netcrawled LLC
151 Front Street West Toronto, M5J 2N1, Select State/Province, United States of America
Phone:
562-888-0009
Web:
btguard.com
Categories:
Business Rating:
(0)
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Netcrawled LLC BTGuard Won't refund money when pre-paying for a full year of service Toronto, M5J 2N1, Other
I signed up for a 1 year account for BTGuard. There was a small discount for pre-paying for the full year so I decided to go that route.
After two days of attempting to use the software, I submitted an error message that the software was giving me when attempting to authenticate my username\password. The software would connect only to immediately disconnect after only a couple seconds.
I emailed [email protected] only to receive a canned response on how to configure the software. All settings were correct but the problem persisted. I again emailed support. Again, another canned response.
I decided to ask for a refund, again, canned response. I logged into Paypal looking for the "Cancel" option under the details page of the transaction but nowhere on the page was there a cancel button.
I again emailed support letting them know that I had no "Cancel" button and my account was not month to month but rather pre-paid for a year. Ha ha, yet again another canned response on how to cancel my month to month account.
So today I had to file a claim with Paypal. I advise anyone looking at signing up with this company to stay away.
After two days of attempting to use the software, I submitted an error message that the software was giving me when attempting to authenticate my username\password. The software would connect only to immediately disconnect after only a couple seconds.
I emailed [email protected] only to receive a canned response on how to configure the software. All settings were correct but the problem persisted. I again emailed support. Again, another canned response.
I decided to ask for a refund, again, canned response. I logged into Paypal looking for the "Cancel" option under the details page of the transaction but nowhere on the page was there a cancel button.
I again emailed support letting them know that I had no "Cancel" button and my account was not month to month but rather pre-paid for a year. Ha ha, yet again another canned response on how to cancel my month to month account.
So today I had to file a claim with Paypal. I advise anyone looking at signing up with this company to stay away.
