#20
Thu, May 24, 2001
This email is a rebuttal to RipOff #5199.
It was sent by Sundeep Puri at [email protected].
NetWhitening.com ..fly-by-night operation that cannot be trusted. (#5199)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Sundeep Puri
Their relationship to the company: Owner
Rebuttal:
We apologize deeply for the lack of attention and poor customer service given to this incident. We are not a "fly-by-night" operation, but we are a small Internet company trying to offer a great service at a reasonable price. According to our records, Mr. Policano's kit was sent out on May 1, 2001.
We usually ship products through the U.S. Post Office. It is not
uncommon for packages to be lost or mishandled in such a way that package arrives late to its destination. It has been our practice to wait a short period of time before resending a lost order since packages may find there way to their destination.
Also during this period, we were in the process of moving our lab and packaging facility to a new location. Mr. Policano's order may also have gotten misplaced in the shuffle. We have been in the process of figuring out just what went wrong with the order.
Nonetheless, we are not trying to make excuses for what has happen. We regret the actions that have taken place and have offered Mr. Policano a refund as well as replacement kit free of charge. We hope to move on from this incident and have implemented new procedures and guidelines that should eliminate this from happening again.
Sundeep Puri
President Netwhitening
#30
Thu, May 24, 2001
Other companies out there that do wrong or even make a mistake, take a lesson from this companies actions.
It takes a big person to admit they made a mistake, then to immediately rectify the situation.
Why can't all companies react this way?
Signed-
badbusinessbureau.com