- Report: #859080
Complaint Review: Network Solutions - Internet
Reported By:
Judi Mohn Griggs -
Buffalo, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Network Solutions
Internet, United States of America
Phone:
Web:
www.networksolutions.com
Categories:
Business Rating:
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Network Solutions Impossible to cancel any part of service, remove my credit card Internet
I have used Network Solutions for my business and for clients for more than 10 years. I have brought them tens of thousands of dollars in business over the years. I am allegedly a "GOLD VIP" customer. They are changed from an excellent hosting, web site and domain company which worked well with non-techs to a money selling rip off in the last two years.
I had two hosting packages, one small site package, and multiple web addresses when I added a $6.99 mobile site last year. Within a few months I tried to cancel it, and the troubles began. They took it down leaving a message that insinuated that it was absent for non payment. I tried to repoint my urls away for it but that remained. A couple times a month NS would charge my account $6.99 and then credit it back. This has gone on for more than six months in spite of multiple emails and calls.
Three months ago I decided to close my business-- and discovered there is no way on the site to close or cancel services or automatic renewals. You can only call a number where you will be on hold for more than 20 minutes. The "live service" is only for sales. They simply give you the number.
Three times I have called and been assured that everything except one hosting package and two addresses will be cancelled. It still has not happened.
Last week I spent more than an hour getting to "Mary050" who gave me a work order number of 10584945292 assuring me that all other services would be cancelled within 48 hours. That did not happen. Two days ago I sent an email to [email protected] saying that if they couldn't cancel the services requested, they should cancel all. Today my bank was charged for monthly renewal on all the services - including those I have been trying to cancel for three months now.
I went into the site to try to remove my payment information, but the site will not allow me to remove the card. I again tried the "live chat" option and was referred again to the primry support number where I again punched in all the account numbers and specifically the fact that I wanted to cancel services. An automated voice then said it would be "more than 15 minutes" -- at this writing it has been 25 minutes and holding.
How can they continue to charge me for services I have cancelled through their procedures? This is pure and simple thievery. I want nothing more to do with Network Solutions and am willing to give up my personal site and urls -- with many years of equity in them -- just to stop them from stealing from me.
They have changed in all the worst ways. There needs to be as easy a way to cancel services as there is to obtain them. In this case there is NO way to cancel - no matter what you do.
I had two hosting packages, one small site package, and multiple web addresses when I added a $6.99 mobile site last year. Within a few months I tried to cancel it, and the troubles began. They took it down leaving a message that insinuated that it was absent for non payment. I tried to repoint my urls away for it but that remained. A couple times a month NS would charge my account $6.99 and then credit it back. This has gone on for more than six months in spite of multiple emails and calls.
Three months ago I decided to close my business-- and discovered there is no way on the site to close or cancel services or automatic renewals. You can only call a number where you will be on hold for more than 20 minutes. The "live service" is only for sales. They simply give you the number.
Three times I have called and been assured that everything except one hosting package and two addresses will be cancelled. It still has not happened.
Last week I spent more than an hour getting to "Mary050" who gave me a work order number of 10584945292 assuring me that all other services would be cancelled within 48 hours. That did not happen. Two days ago I sent an email to [email protected] saying that if they couldn't cancel the services requested, they should cancel all. Today my bank was charged for monthly renewal on all the services - including those I have been trying to cancel for three months now.
I went into the site to try to remove my payment information, but the site will not allow me to remove the card. I again tried the "live chat" option and was referred again to the primry support number where I again punched in all the account numbers and specifically the fact that I wanted to cancel services. An automated voice then said it would be "more than 15 minutes" -- at this writing it has been 25 minutes and holding.
How can they continue to charge me for services I have cancelled through their procedures? This is pure and simple thievery. I want nothing more to do with Network Solutions and am willing to give up my personal site and urls -- with many years of equity in them -- just to stop them from stealing from me.
They have changed in all the worst ways. There needs to be as easy a way to cancel services as there is to obtain them. In this case there is NO way to cancel - no matter what you do.
1 Updates & Rebuttals
Web.com Executive Response Team
United States of AmericaResponse from Network Solutions
#2UPDATE Employee
Tue, April 03, 2012
Dear Judi Mohn Griggs:
At Network Solutions, we take the concerns that you have raised in your post very seriously. Weve forwarded the information to our support team, and they have confirmed that your request has been processed. Should you need further assistance, please send your domain name and contact information to our support team so they can follow up with you: http://networksolutions.com/support/.
Thank you for your help.
Executive Support Team
Network Solutions
