- Report: #1280749
Complaint Review: neutratone - uniondale New York
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Author Confirmed
Why?
neutratone
626 rxr plaza 8th floor uniondale, 11556 New York, USA
Phone:
18669324036
Web:
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neutratone i saw on line the add for neutratone for paying shipping only of 4.95 for the sample with all these wonderful things this product was goiing to do for the wrinkles on my 65 year old face.hmmm thought this is a cheap fix got the jar 6 weeks ago and then last week a recieved a larger jar. but i couldn't use the product because when i tried the first jar my face broke out with all these red polka dots like mimi mouses dress oh my gawd. uniondale New York
* i was not expecting anymore of the product thought no big deal i lost 4.95 for lesson learned.but now i get this bigger jar of mimi mouses dress and i called the number on the little card that came with the cream you listen to some plank on a piano for over 5 minutes for the recording to come on and say the wait time is more than five minutes please leave amessage or go to [email protected] there is no such email address and no one returns your phone call . how do stop them from sending me anymore product that i a have skin reaction to and stop them from taking 98.00 for this product please help and advise*
i saw an add for this product on t he internet from facebook and decided for the shipping and handling i could try neutratone for 4.95 saw no other offers on the add anywhere and waited for the product to arrive that was going to do wonders for the wrinkles on my 65 year old face without spending an arm and leg tried to stop their prodcut but the number they give is set up you cannot talk to anyone they don't return phone calls all 12 of them and the web site they give on the phone for customer support does not exihist can you please help me to stop this ripoff loosing 4.95 for a lesson learned is much better then loosing hundreds of dollarsbecaluse they are shisters thankyou
1 Updates & Rebuttals
Customer Care
Uniondale ,New York,
USA
RE
#2UPDATE Employee ..inside information
Tue, February 23, 2016
I have read the complaint listed here and I do not understand fully what this person is attempting to say but it seems like she is stating that she had a reaction to the product, and thought it was only $4.95.
The cream we offer retails at 98.95 and is highly concentrated with several well known anti-aging ingredients, but it is also clinically tested as a non-irritant. In skincare results typically vary, which is why we recommend that everyone adjust their doseages accordingly.
This customers appears to have had an acne reaction but if she had reduced her doseage she may have been able to get the anti-aging results she was looking for without the acne. In any case we offer extensions, the ability to cancel in trial and pay nothing for the product and even a 30 Day Money Back Guarantee.
More than likely this customer was outside of the terms and conditions and/or skipped through the terms and conditions upon sign up, and was billed for the product she had received and kept. She also was not able to get in touch with anyone because she had spelled our email address wrong. (It's support not suppot).
In any case our direct phone number is on the back of the product jar, and she could have called us at any time to request assistance and we would have gladly presented that help to her.
