- Report: #1406251
Complaint Review: New Age Cosmetics - Tempe Arizona
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Author Confirmed
Why?
New Age Cosmetics
326 S. Siesta Lane, #7 Tempe, Arizona, USA
Web:
newageskincareserum.com
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New Age Cosmetics New Age Distribution Center Bait and Switch Scam Tempe Arizona
We purchased New Age Skin Care on line through the newageskincare.com website. The samples were advertised as “trials”, and she purchased “New Age Serum” at $6.97 for shipping and handling, and “New Age Cream” at $5.95. There were no other costs for these products listed on the website, so she ordered them. There was, however, a link titled “Terms & Conditions” in very small print at the bottom of the website. As they knew we would, we did not click on this link before ordering.
The linked Terms and Conditions are 8 pages long and very detailed. Within this contract, there is a cost listed of $89.95 for the trial product if you do not contact New Age by phone within 14 days of your trial order to cancel. Further, they will charge your credit card for this simply by not calling them within the 14 days to tell them you are cancelling. Note that you had to search the website for this charge and conditions of the charge, as it was not prominently displayed, a buyer could not readily see these costs!! This is a rip-off! In our case, we were charged $89.95 and $86.95 (a total of $176.90) for the 2 one ounce trial samples, with the charges appearing on our credit card exactly 14 days from the trial order date.
As noted in the incredible amount of negative reviews, there is little or no recourse. We will file a disputed charge with our credit card company and I have contacted the company for a refund. The Arizona State Attorney Generals Office will not file a complaint againist them even though this is typical "Bait and Switch" or "Bait and Theft".
Only one question...how do these people sleep at night?
