- Report: #294763
Complaint Review: New Century Telecom - ILD - AT&T - McLean Virginia
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Author Confirmed
Why?
New Century Telecom - ILD - AT&T
8180 Greensboro Drive STE 775 McLean, 22102 Virginia, U.S.A.
Phone:
866-515-5139
Web:
N/A
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New Century Telecom - ILD - AT&T Unauthorized 3rd Party Telephone Charges from New Century Telecom thru ILD McLean Virginia
I have disputed (on behalf of my elderly mother's) telephone charges of $29.95 for 3 months from October 2007, November 2007 and now December 2007. I have filed a complaint with AT&T and keep being referred to New Century Telecom who bills AT&T thru a 3rd party called ILD.
AT&T is unwilling to cooperate and assist in recovering and stopping the charges.
I have spoken to New Century Telecom on 11/21/07 and spoke to Inez and was asked for a billing statement to be faxed to 1-866-515-5143 to refund two charges of $29.95. Yet, December I received another charge of $29.95.
I called on 12/26/07 and spoke to Julio Paz and he confirmed the service is cancelled and asked for the statements to be faxed again.
I have not received a resolution to this problem.
I asked to speak to a manager at New Century Telecom and was told no one is available and I could be put on a waiting list for a return call. Julio Paz was unwilling to assist. He stated he was just following policies and procedures.
I am apalled that AT&T does not take this seriously.
AT&T Customer Service 1-800-288-2020
ILD Teleservices Inc 1-800-433-4518
New Century Telecom 1-866-515-5139
and fax # 1-866-515-5143
I will be reporting this problem to the Texas Attorney General and the Public Utilities Commission.
Frustrated also
Dallas, Texas
U.S.A.
AT&T is unwilling to cooperate and assist in recovering and stopping the charges.
I have spoken to New Century Telecom on 11/21/07 and spoke to Inez and was asked for a billing statement to be faxed to 1-866-515-5143 to refund two charges of $29.95. Yet, December I received another charge of $29.95.
I called on 12/26/07 and spoke to Julio Paz and he confirmed the service is cancelled and asked for the statements to be faxed again.
I have not received a resolution to this problem.
I asked to speak to a manager at New Century Telecom and was told no one is available and I could be put on a waiting list for a return call. Julio Paz was unwilling to assist. He stated he was just following policies and procedures.
I am apalled that AT&T does not take this seriously.
AT&T Customer Service 1-800-288-2020
ILD Teleservices Inc 1-800-433-4518
New Century Telecom 1-866-515-5139
and fax # 1-866-515-5143
I will be reporting this problem to the Texas Attorney General and the Public Utilities Commission.
Frustrated also
Dallas, Texas
U.S.A.
