- Report: #1419727
Complaint Review: New frontier vanlines - West Palm Beach Florida
Reported By:
Gloria stein -
New york, Georgia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
New frontier vanlines
1368 S Military Trail Suite n West Palm Beach, 33415 Florida, United States
Phone:
833-851-3530
Web:
Www.newfrontiervanlines.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
New frontier vanlines New frontier vanlines inc Thumbs down West Palm Beach Florida
For starters i want to say that customer service is ok but everything i was told was way off. I submitted information online and 15 minutes later i received a call and another and another. I was overwhelmed and started going through my voicemail where i heard a calming voice from New frontier vanlines i decided to call them back everythibg sounded great and the agent told me she was going to over quote me and it would be adjusted later , she was very detailed and the reviews online looked good so i put down a 866 deposit to be held. I signed up but my husband said that we should look closer we found they are a new company just a couple months old, i was told by the rep they were in buissness 12 years. I went through my home a couple more times and relized my box count was under by 23 so i called to adjust it. I was told wait till closer to my move. I didnt think that was a problem and agreed.
3 days before my move i got a call saying my move would be revised. At that time i told them my dresser and 23 boxes wouldnt come along. I was told that reguadless off taking those items off the list that my payment structure needed a extra payment of $339.07 i told them that i would instead like to cancel they told me i would lose deposit to them and they had already brokered my job out. I then read my contract and noticed that i was indeed stuck. I paid the 339.07. They said it would be adjusted. When looking at the ticket i noticed it was from another company i asked about it and i was immediately hung up on. I got a call that day and told that was a company they owned but could find no proof on google.
The mover arrived on time but were very rude and not as careful as i would have hoped for $2859. I told the movers to wrap my hummels better they are fragile and in a very rude tone told me we didnt pay for it. I then express that the price i paid was alot more then other companies and i was informed that the jon was brokered and he knew what he was doing. I was told arrival would be 3 weeks later. I was out of town for a couple days so i didnt mind.
Well 46 days later i received my items. My hummels were ok but my tv and my coffee table were severely damaged. When i called i was told to call the moving company that bought my job. The company that picked it up told me it wasnt worth my time that i would receive $25.67 refund in 3 weeks if i went well. I would recommend thinking twice about this company if you have fragile items at all costs.
