- Report: #280052
Complaint Review: New Horizons Debt Relief - Aliso Viejo California
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New Horizons Debt Relief
65 Enterprise Aliso Viejo, 92656 California, U.S.A.
Phone:
866-200-4141
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New Horizons Debt Relief Dishonest Practices Aliso Viejo California
I originally signed up for the program on 9/26/07 and had ten days to cancel, I did so via e-mail on 10/1/07 and now got notification from my bank that they attempted to withdraw $1,470.85 from my account and I am being charged for bounced check fees of $30.00. I do not know at this point if they have attempted to do so again which will result in additional fees, and I am afraid to deposit any money into my account as I do not want them to withdraw any funds.
All I want is for them to stop attempting to get any money from me, as my e-mail to them clearly stated I was not authorizing same. I want any overdraft fees returned to me and no further attempts being made to obtain any funds from my account.
Claire
Centereach, New York
U.S.A.
All I want is for them to stop attempting to get any money from me, as my e-mail to them clearly stated I was not authorizing same. I want any overdraft fees returned to me and no further attempts being made to obtain any funds from my account.
Claire
Centereach, New York
U.S.A.
1 Updates & Rebuttals
Anonymous
Anaheim,California,
U.S.A.
You have to follow up!
#2UPDATE EX-employee responds
Fri, May 09, 2008
It seems to me this situation could have been avoided by a little follow up work from yourself. You can't sit back, shoot off an email and hope that everything works itself out. You need to physically call the company. Tell them you wish to cancel. Ask the persons name of whom you spoke to. Get their direct phone number and job title. Ask for their managers name and phone number. Then follow up a few days later, just to make sure that the job was done. Your argument basically shows that you sent one email an nothing further. How do you even know if the email was received and if so, was it sent to the correct department/employee? It doesn't apper you really did anything to validate your argument.
