Complaint Review: NEW MOTION DADA MOBILE MOBILE MESSENGER MOBILE LIFESTYLE PLAYPHONE INC SPRINT - Internet

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email [email protected] Sandra Mobile Messenger

I sent an email. The auto response said I would get a reply. Good thing I did not hold my breath. It's been a couple of weeks now. I did call the number provided. Mobile Messenger insists that there is no way to sign up without knowing it's a paid service. That is not true. They do admit that the service was cancelled three times without success, so I asked how the sign up could be so perfect but the cancellation be such a mess (as confirmed by the records). I am still waiting for an answer on that . . .

I sent an email. The auto response said I would get a reply. Good thing I did not hold my breath. It's been a couple of weeks now. I did call the number provided. Mobile Messenger insists that there is no way to sign up without knowing it's a paid service. That is not true. They do admit that the service was cancelled three times without success, so I asked how the sign up could be so perfect but the cancellation be such a mess (as confirmed by the records). I am still waiting for an answer on that . . .

I sent an email. The auto response said I would get a reply. Good thing I did not hold my breath. It's been a couple of weeks now. I did call the number provided. Mobile Messenger insists that there is no way to sign up without knowing it's a paid service. That is not true. They do admit that the service was cancelled three times without success, so I asked how the sign up could be so perfect but the cancellation be such a mess (as confirmed by the records). I am still waiting for an answer on that . . .

I sent an email. The auto response said I would get a reply. Good thing I did not hold my breath. It's been a couple of weeks now. I did call the number provided. Mobile Messenger insists that there is no way to sign up without knowing it's a paid service. That is not true. They do admit that the service was cancelled three times without success, so I asked how the sign up could be so perfect but the cancellation be such a mess (as confirmed by the records). I am still waiting for an answer on that . . .

Laura Have you tried to contact us via the LIVE phone number 18004166129? The email address we advertised in the above rebuttal is indeed not working we are currently working on repairing it now. You may also try to contact us on the alternate email address [email protected]

Just an update on this very reputable and great company. I tried to send an e-mail and this is the response I got: A message (from .......my e-mail address....) was received at 15 Nov 2007 15:54:45 +0000. The following addresses had delivery problems: Permanent Failure: Other address status Delivery last attempted at Thu, 15 Nov 2007 15:54:46 -0000 I SAY... YOU REALLY ARE "Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing." YOU ARE A JOKE!!!!! YOUR E-MAIL DOESN'T EVEN WORK!!!!

Hello Michael, Well lets hope that in the past year (I posted my issue exactly a year ago) you really corrected your business practices and became a reputable company as stated in your posting. A year ago there was no phone number available on your web site as a contact option. The e-mail address listed was useless as it only sent back an automated response to all e-mails. See below. I'm still out of the $27.96 that was charged to my account a year ago, as I was unable to solve the issue. I'll be contacting you by e-mail and will see what happens. Stand by for more info!!!! Thank for your recent email. ** Please note that this is an automated service that ensures that you will not incur any further charges to your mobile / cell bill ** Please find below some information that may answer your questions. The charge that has been added to your phone bill or the messages that you are receiving to your phone are premium SMS content services. These services include; - Ringtones - Wallpapers and Images - SMS Chat - Games - SMS Trivia or quiz - Daily text alerts - example horoscopes These services are advertised on TV, the internet, in magazines and newspapers. For a charge to be applied to your phone bill a request MUST have been made. Content services are requested by either entering your mobile/cell number on an internet site, or by sending a message to an advertised premium SMS number. An SMS message is then sent to your phone requiring you to reply alternatively you may be issued with a PIN that you have to type in to a website. Those checks are done in order to verify that the service request is valid. You may cancel this service at any time by replying STOP to any SMS message you have received from that service number. This is a standard policy for all numbers offering mobile/cell content. Kind regards SMSHelpDesk.

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers. As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry. As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service. As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers. If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre [email protected] or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.