- Report: #340701
Complaint Review: New York Textiles & Amenities - Jamestown New York
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Author Confirmed
Why?
New York Textiles & Amenities
708 Foote Ave. Jamestown, 14701 New York, U.S.A.
Phone:
716-4880838
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
New New York Textiles & Amenities this company is a ripoff, they take your money, and never respond back correctly. Jamestown New York
I got the brochure for this company by mail, it was cheaper then other company's. i gave them an order on 4/28 and made an payment on 5/17. they told me that soon as they receive the check they will ship the order in 3-4 business days. i called them after a week they told me it would be their at the end of the week, but didn't arrived, i called them back and every time i call them hey put me on hold then disconnect the phone. it has been month now and i still haven't received the order yet. when i ask them for my full refund of $1302.77, they say it would take them 3-4 weeks to refund the money. i advise to never deal with this company, and if you did and haven't received the order call your attorney soon as possible.
Shawn
niagara falls, New York
U.S.A.
Shawn
niagara falls, New York
U.S.A.
1 Updates & Rebuttals
Ny Textiles
Jamestown,New York,
U.S.A.
The Concept of Backorder.
#2UPDATE Employee
Tue, June 17, 2008
Dear Shawn, Many times when you dont receive your order right away, it is due to a backorder. As you know, there is nothing illegal or unethical about backorders. If by any chance some or all of your order happens to be on backorder, you have several options. We encourage you to wait until your order becomes available to ship because we offer some of the best prices for our products in the entire country. If you cannot afford to wait, you may email us at [email protected] and request for a refund, whether it be full or partial. In this email, we request you state your name, order number, and hotel/business name in order for us to accurately and quickly process the refund. This can also be done by fax. (716)488-0403 We hate backorders as much as you do, but sometimes there is very little we can do when it gets to that point but wait. We hope you understand that WE are waiting too, and we will do everything in our power to provide you with the answers you are looking for. Backorders are extremely rare, but sometimes they happen. When a company receives a large amount of orders scheduled to go out on the same day, warehouses may get backed up, therefore your shipment date is moved to the next available release date. Certain items we carry have a domestic name, but their factories are located overseas. When we receive large orders and use up all stock in the warehouse, it takes a little while for the factories to manufacture and ship each products. We do our best to increase stock beforehand but sometimes orders come in too fast. We apologize for any inconvenience this has caused for you and your company. We intend to clear any problems you may have the best we can, but if you do not give us the whole situation, we are unable to do that for you.
