I ordered a motor for a Profrom exercise bike and it was through an Icon Fitness reseller. The first problem is I wanted to cancel the order the next morning and they couldn't get that done. Then they misquoted the return policy, however I double-checked and made sure it was right. Then it took days to get the RMA number from the reseller. After I returned the item, the reseller never responded and didn't credit my account for over 10 days. I called Newegg and they were really lame about handling it, so I disputed the charge with my credit card. My credit card took care of it and then I got an email from Newegg saying I needed to reverse the chargeback so they could credit my account. They never did it. When I called my credit card, it was a lot of dancing to get the credit put back on. Also, during this time, I noticed this reseller had a terrible recent review for the same thing. I'll be adding to that as well.
Newegg_Support
Whittier,#2UPDATE Employee
Thu, March 31, 2016
Hello CC,
Thank you for taking the time to post your experience and we're sorry to hear about the trouble encountered with this order. We'd like to look into this further to avoid issues in the future. Please send an email to [email protected] with your order number and reference to this post. We look forward to hearing from you soon.
-Rella (Newegg_Support)