Justin
Burr Ridge,#2REBUTTAL Owner of company
Thu, May 05, 2011
At Next Door & Window, we strive to deliver complete customer satisfaction throughout the entire process. Were extremely sorry you feel this way. We understand that you were not happy with the window interior. However, we believe that we took reasonable measures to ensure your satisfaction:
1. We sent one of the owners to your home to work out an acceptable solution
2. Upon mutual agreement, our company split the cost of a professional painter to stain the interior of the window
3. The interior of the bow window was professionally stained
4. We agreed to defer a portion of the unpaid final balance until you were satisfied
Although we never received your final payment for the services we provided, we firmly believe that we fulfilled our contractual obligations and took additional measures to ensure your satisfaction.