- Report: #9155
Complaint Review: Nextcard - Nationwide
-
Author Not Confirmed
Why?
Nextcard
Nationwide, U.S.A.
Phone:
1-888-974-2265
Web:
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Next Card Customer Service Slams Client Unbelievable Scam *REBUTTAL
In mid October, 2001 I forwarded a payment of $1500 to Nextcard. It was incorrectly read there as $15 although it was very clearly the larger amount. Nevertheless, I was charged a late fee of $29 and the interest rate on the account was raised from 9.9% to 23.9% and applied.
When I received my statement in early November I immediately called your 1-888 number and spoke with a staff member and supervisor. I was asked if I would like to make a phone payment, which I did for $1800 , and was then told the incorrect check reading problem would be corrected the check, front & back was forwarded to them (fax:602-322-0692).
I was told that fees, interest charges based on the higher rate would be credited and that the rate would be returned to 9.9%.
On December 12 when I open my new Nextcard statement I find that none of that was true. No fees or charges were adjusted and the rate was still 23.99%.
An immediate call to Frank's supervisor, "William to find out how this possibly could have happened was basically met with the response , you should have written no cents on the check take it up with accounting if you like. Unbelievable! Nothing, he said, would be adjusted except the interest rate beginning now. I declined this very unfair proposal.
I run a large business here and have had accounts with a half dozen credit card companies and never in all my years have I been treated in such a contemptible manner.
When I received my statement in early November I immediately called your 1-888 number and spoke with a staff member and supervisor. I was asked if I would like to make a phone payment, which I did for $1800 , and was then told the incorrect check reading problem would be corrected the check, front & back was forwarded to them (fax:602-322-0692).
I was told that fees, interest charges based on the higher rate would be credited and that the rate would be returned to 9.9%.
On December 12 when I open my new Nextcard statement I find that none of that was true. No fees or charges were adjusted and the rate was still 23.99%.
An immediate call to Frank's supervisor, "William to find out how this possibly could have happened was basically met with the response , you should have written no cents on the check take it up with accounting if you like. Unbelievable! Nothing, he said, would be adjusted except the interest rate beginning now. I declined this very unfair proposal.
I run a large business here and have had accounts with a half dozen credit card companies and never in all my years have I been treated in such a contemptible manner.
1 Updates & Rebuttals
Your completly wrong
#20
Thu, January 10, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Jay moon Their relationship to the company: Supporter Rebuttal: Your completly wrong all the info you gave is incorrect. We dont have and accounting department that corresponds with customers. This cardholder obviously did not read his contract!
