- Report: #109723
Complaint Review: NEXTEL - DENVER Colorado
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NEXTEL
PO BOX 17990 DENVER, 80217 Colorado, U.S.A.
Phone:
800-390-9545
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NEXTEL Wireless ripoff incorrect billing. DENVER Colorado
*UPDATE Employee: Mobil to Mobil
*Consumer Comment: Nextel Loses Out
*Consumer Comment: Nextel Loses Out
*Consumer Comment: Nextel Loses Out
*Consumer Comment: Nextel Loses Out
*Author of original report: SOME ONE PLEASE HELP ME SUE THEM
*UPDATE Employee: I CAN HELP ALL OF YOU.... VICTIMS OF ARROGANT GREED
NEXTEL IS RIPPING PEOPLE OFF.
Please help me. I have been trying to get this issue resolved for the past 3 months. NEXTEL is charging some of their customers for a promotion that was supposed to be free. They had a promotion for free Mobil to Mobil cell phone calls. My husband changed his service plan to the new promotion and we have been getting the incorrect phone bill ever since. His cell phone bill went from an average of $140-$160 per month to anywhere from $600 to over a $1000.00 per month.
The first time we got his phone bill, we contacted NEXTEL and we were told by NEXTEL that they were aware of the problem and that it would be corrected. They credited our account for the Mobil to Mobil cell minutes and told us to pay $145. The next bill came and we had the same problem. Once again we had to call and stay on the phone for over an hour before the issue was resolved. And now we just received another bill and this one is over $800.00.
Now NEXTEL is saying that they will not adjust the bill because the bill is valid. They are now saying that they do not a have a computer problem when all this time they had been saying that they had a problem and they would fix it. They are going to turn the phone off if we don't pay the full amount.
Just to show how bad Nextel's business practice is, I had an old account back in 2001 and that account was paid in full before I closed it. They just sent that account to a credit collections agency. When I asked for the account information, the information that they sent to me shows that the account was paid for and the only remaining balance was a $1.75 late fee that I was not even aware of.
So, now I have to deal with the collection agency to get this negative reporting off my credit. This is just a case of a BIG company thinking they can do whatever they want to the little people and get away with it.
I'm not just writing this for me, but I think that the public should be aware of things like this. Some people get their bill and they don't call NEXTEL. NEXTEL does not send out anything saying that their bill could be wrong, so if you just pay it, you end up paying for something that should be free. How many people are getting these kinds of bills and just paying it because they don't want any trouble from their mom, dad, and wife, what ever the case might be? I know a lot more of my husband's co-workers with the same phone bill problem, and every month, they are confronted with this situation.
Shirley
BOWIE, Maryland
U.S.A.
Please help me. I have been trying to get this issue resolved for the past 3 months. NEXTEL is charging some of their customers for a promotion that was supposed to be free. They had a promotion for free Mobil to Mobil cell phone calls. My husband changed his service plan to the new promotion and we have been getting the incorrect phone bill ever since. His cell phone bill went from an average of $140-$160 per month to anywhere from $600 to over a $1000.00 per month.
The first time we got his phone bill, we contacted NEXTEL and we were told by NEXTEL that they were aware of the problem and that it would be corrected. They credited our account for the Mobil to Mobil cell minutes and told us to pay $145. The next bill came and we had the same problem. Once again we had to call and stay on the phone for over an hour before the issue was resolved. And now we just received another bill and this one is over $800.00.
Now NEXTEL is saying that they will not adjust the bill because the bill is valid. They are now saying that they do not a have a computer problem when all this time they had been saying that they had a problem and they would fix it. They are going to turn the phone off if we don't pay the full amount.
Just to show how bad Nextel's business practice is, I had an old account back in 2001 and that account was paid in full before I closed it. They just sent that account to a credit collections agency. When I asked for the account information, the information that they sent to me shows that the account was paid for and the only remaining balance was a $1.75 late fee that I was not even aware of.
So, now I have to deal with the collection agency to get this negative reporting off my credit. This is just a case of a BIG company thinking they can do whatever they want to the little people and get away with it.
I'm not just writing this for me, but I think that the public should be aware of things like this. Some people get their bill and they don't call NEXTEL. NEXTEL does not send out anything saying that their bill could be wrong, so if you just pay it, you end up paying for something that should be free. How many people are getting these kinds of bills and just paying it because they don't want any trouble from their mom, dad, and wife, what ever the case might be? I know a lot more of my husband's co-workers with the same phone bill problem, and every month, they are confronted with this situation.
Shirley
BOWIE, Maryland
U.S.A.
7 Updates & Rebuttals
Larry
Long Beach,California,
U.S.A.
I CAN HELP ALL OF YOU.... VICTIMS OF ARROGANT GREED
#2UPDATE Employee
Fri, April 01, 2005
My company is terrified of the FCC, so all of you should write out your complaint, including invoices, names, dates, photos, etc, and MAIL A COPY TO THE FOLLOWING AGENCIES FOR MAXIMUM EFFECT. (FCC) FEDERAL COMMUNICATIONS COMMISSION www.fcc.gov/cgb/complaints.html Federal Communications Commission Consumer & Governmental Affairs Bureau Consumer Complaints 445 12th Street, SW Washington, D.C. 20554 Next you are to mail a copy of your complaint to the (Attorney General) Public Inquiry Unit and the District Attorneys Consumer Protection Division at the following link below: www.eatoncounty.org/prosecutor/proslist.htm (IFCC) Internet Fraud Complaint Center www.ifccfbi.gov/ (BBB) Better Business Bureau www.BBB.org/ (FTC) Federal Trade Commission www.ftc.gov/ If you think they haven't been honest with the Federal Government regarding office furniture, any/all properties, be sure to send a complaint to the TAX ASSESOR OF YOUR STATE for enforcement action. (LACOA) Los Angeles County Office of the Assessor www.lacountyassessor.com/ (OCAD) Orange County Assessors Department www.ocgov.com/ (EEOC) Equal Employment Opportunity Commission www.eeoc.gov/ GOD BLESS THEM U.S.A
Shirley
BOWIE,Maryland,
U.S.A.
SOME ONE PLEASE HELP ME SUE THEM
#3Author of original report
Fri, February 11, 2005
After 5 months of going back and fourth with Nextel about my bills not being correct I am sick and tired of it. They don't care because I am only one person, but if I sue them and make them pay for all that they are putting me through may be they would care. If any one can help me with my law suit it would be greatly apprcaited.
Tom
Colorado Springs,Colorado,
U.S.A.
Nextel Loses Out
#4Consumer Comment
Mon, November 01, 2004
I to had been a Nextel customer for 8+ years and enjoyed their service until it seems they got to big (NASCAR ect)for their customer. I"m a small busness and can not afford to fight on the phone every mounth with them.So my last bill was so high and so wrong that I discontinued my service and switched to T mobile. Let me tell you the releif the service the quality and the savings I wish I left nextel years ago. There is no love lost here my nextel bills were 1300.00 to 2200.00 a mounth now with T mobile and better service my highest bill was 453.00 .Thank you T mobile and please dont get to big your customers.
Tom
Colorado Springs,Colorado,
U.S.A.
Nextel Loses Out
#5Consumer Comment
Mon, November 01, 2004
I to had been a Nextel customer for 8+ years and enjoyed their service until it seems they got to big (NASCAR ect)for their customer. I"m a small busness and can not afford to fight on the phone every mounth with them.So my last bill was so high and so wrong that I discontinued my service and switched to T mobile. Let me tell you the releif the service the quality and the savings I wish I left nextel years ago. There is no love lost here my nextel bills were 1300.00 to 2200.00 a mounth now with T mobile and better service my highest bill was 453.00 .Thank you T mobile and please dont get to big your customers.
Tom
Colorado Springs,Colorado,
U.S.A.
Nextel Loses Out
#6Consumer Comment
Mon, November 01, 2004
I to had been a Nextel customer for 8+ years and enjoyed their service until it seems they got to big (NASCAR ect)for their customer. I"m a small busness and can not afford to fight on the phone every mounth with them.So my last bill was so high and so wrong that I discontinued my service and switched to T mobile. Let me tell you the releif the service the quality and the savings I wish I left nextel years ago. There is no love lost here my nextel bills were 1300.00 to 2200.00 a mounth now with T mobile and better service my highest bill was 453.00 .Thank you T mobile and please dont get to big your customers.
Tom
Colorado Springs,Colorado,
U.S.A.
Nextel Loses Out
#7Consumer Comment
Mon, November 01, 2004
I to had been a Nextel customer for 8+ years and enjoyed their service until it seems they got to big (NASCAR ect)for their customer. I"m a small busness and can not afford to fight on the phone every mounth with them.So my last bill was so high and so wrong that I discontinued my service and switched to T mobile. Let me tell you the releif the service the quality and the savings I wish I left nextel years ago. There is no love lost here my nextel bills were 1300.00 to 2200.00 a mounth now with T mobile and better service my highest bill was 453.00 .Thank you T mobile and please dont get to big your customers.
Alice
Bremerton,Washington,
U.S.A.
Mobil to Mobil
#8UPDATE Employee
Fri, October 01, 2004
As a current employee, I can definitely say that Nextel has a problem with the billing of their Mobil to Mobil minutes. The system that they use is NOT capable of computing it and they are trying to figure it out now. What they want Rep's to do is try to credit (as little as possible) and sent a ticket to billing research so that they can figure it out. Who knows when they will do that!! I feel very sorry for people that thought they were getting such a good deal with this feature. It it worked correctly then it would be good but as of now it is not working the way that it should and people are getting shafted.
