- Report: #1324175
Complaint Review: NFL Game Pass - Internet
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Author Confirmed
Why?
NFL Game Pass
Internet, USA
Web:
https://www.nfl.com/gamepass
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Business Rating:
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NFL Game Pass Refusing to cancel a free trial even though it is within the free trial period Internet
They offer a 7 day free trial, then charge you $99 for the year if you want to keep it. I didn't want to keep it, because they failed to tell me that I had to have a TV provider in order to use the service. Obviously, if I can't use it, I don't want it, and shouldn't have to pay for it.
Their support has dodged around every attempt I have made to cancel the trial, and they only respond by email (I guess they can't afford telephones). They just copy and past false information and refuse to address the cancellation issue. The stalling and sandbagging only makes it appear that they are putting me off until the 7 days are over, then they will steal $99 from me, and then I have to go through the whole dog and pony show to get the charge reversed.
When all they had to do is just honor my cancellation request, which to date I have made 15 of them.
