Complaint Review: Niklas Group / Niklas Homes Calgary AB - Calgary Alberta

We do not know a Chuck Jaeger as we do not have anyone who goes by that name living in the building. As far as we are concerned, this person does not exist and the report is being done by someone who does not even live in the building. 

We think that the best way to respond is by providing the positive testimonials received from residents, owners and tenants of the building. All of the testimonials below are "real people" and have given us permission to post their testimonial online and on this website.

I purchased a Niklas condo at Casel and I would strongly advise you don't make the same mistake I did. Did you end up buying? I know this thread is older but it appears things have really not moved on in terms of customer service or quality from when this original post was written.

Massive delays, problems when I moved in, more ongoing problems which will be existing for almost a year in the summer and Niklas have just been completely inept. Talking to other residents quite a few (I am sure Niklas will say not all) of us are just as fed up with them.

Nice location and could have been a nice building but Niklas just seem waaaay out of their depth on this. Stupid mistakes, frustratingly hard to deal with not because they don't get back to you but they just never have answers. It just seems like a real mickey mouse operation.

One ray of hope on the horizon is that Barclay Street who have been appointed to manage the condo now seem to be very knowledgable and professional (night and day from the builder). I just hope that  as a unified condo board we can force some of the the outstanding issues back onto the builder (which they should have made right in the first place) and make Niklas bring the building up to a deliverable standard.

I will never, ever buy anything built by Niklas again.

Niklas Group will no longer be making any comments on this site.  

I have been looking for a condo in Calgary and have been looking at My Casel which is being built by Niklas Group. I have viewed the show suite which looked very impressive, but after researching I found this report. It seems that there is a lot of negative tension between "Jillian" and a few home owners. The flooring at Casel is Walnut, how does this differ in care from marbeau??? I was also wondering if anyone can share any other problems they have had with thei home/ condo. I am interested in My Casel but in this market you can't be too careful because so many builders are not building quality homes anymore. I would appreciate any further comments on the "lack of quality" by this builder. Thank you

1st of all - My name is not Katherine. It is not ### or ### or ### or ### either. As I said, unfortunately, there are many of us (very happy' customers of yours) Of course you understand why I cannot state their names. Yes you do Jillian; you (Niklas) are very 'legally' smart. Or should I say, your schemes are impossible to trace and you hide behind a very complex 'Ponzi' schemes. Please, spare us all from your statements. You got us fooled originally, that is why we gave you the money. You DID NOT deliver the house(s) for which you got all of the money. That is what your business is it is not building houses, it is taking peoples money. Period. Exclamation mark. Building house is your life you say. That is an unfortunate fact for huge majority of your clients. Yes, you are a small corporation. One day I hope you will be even smaller until the point when you don't exist anymore. Only for one simple reason when you don't exist anymore, there will be less unhappy home owners. You build houses that are beautiful you say. You are right for a change. They are beautiful. However, one can make a paper house that looks beautiful! You build houses that are expensive also. One can make an expensive house with the materials and craftsmanship that is proportional to the price of the house. That is called quality. Or one can simply use an inadequate materials and not qualified labour (good trades are hard to find and demand more money, as they should). That is called rip-off (hence you got reported by three of your customers from March 2009). Simply put: If I lived in a paper house on -50C for months, and had no home, and had unlimited money to buy a house, and had 5 underage kids and husband that is telling me that we should buy something; anything, and there was only one house to buy, the one that Niklas built I would not buy it from you (ever again). I just hope people read these comments seriously and do not ever buy from you. You as a company do not deserve to exist. Time will come We are organizing. Look for flood of lawsuits. Look of flood of postings on the street.

1st of all - My name is not Katherine. It is not ### or ### or ### or ### either. As I said, unfortunately, there are many of us (very happy' customers of yours) Of course you understand why I cannot state their names. Yes you do Jillian; you (Niklas) are very 'legally' smart. Or should I say, your schemes are impossible to trace and you hide behind a very complex 'Ponzi' schemes. Please, spare us all from your statements. You got us fooled originally, that is why we gave you the money. You DID NOT deliver the house(s) for which you got all of the money. That is what your business is it is not building houses, it is taking peoples money. Period. Exclamation mark. Building house is your life you say. That is an unfortunate fact for huge majority of your clients. Yes, you are a small corporation. One day I hope you will be even smaller until the point when you don't exist anymore. Only for one simple reason when you don't exist anymore, there will be less unhappy home owners. You build houses that are beautiful you say. You are right for a change. They are beautiful. However, one can make a paper house that looks beautiful! You build houses that are expensive also. One can make an expensive house with the materials and craftsmanship that is proportional to the price of the house. That is called quality. Or one can simply use an inadequate materials and not qualified labour (good trades are hard to find and demand more money, as they should). That is called rip-off (hence you got reported by three of your customers from March 2009). Simply put: If I lived in a paper house on -50C for months, and had no home, and had unlimited money to buy a house, and had 5 underage kids and husband that is telling me that we should buy something; anything, and there was only one house to buy, the one that Niklas built I would not buy it from you (ever again). I just hope people read these comments seriously and do not ever buy from you. You as a company do not deserve to exist. Time will come We are organizing. Look for flood of lawsuits. Look of flood of postings on the street.

1st of all - My name is not Katherine. It is not ### or ### or ### or ### either. As I said, unfortunately, there are many of us (very happy' customers of yours) Of course you understand why I cannot state their names. Yes you do Jillian; you (Niklas) are very 'legally' smart. Or should I say, your schemes are impossible to trace and you hide behind a very complex 'Ponzi' schemes. Please, spare us all from your statements. You got us fooled originally, that is why we gave you the money. You DID NOT deliver the house(s) for which you got all of the money. That is what your business is it is not building houses, it is taking peoples money. Period. Exclamation mark. Building house is your life you say. That is an unfortunate fact for huge majority of your clients. Yes, you are a small corporation. One day I hope you will be even smaller until the point when you don't exist anymore. Only for one simple reason when you don't exist anymore, there will be less unhappy home owners. You build houses that are beautiful you say. You are right for a change. They are beautiful. However, one can make a paper house that looks beautiful! You build houses that are expensive also. One can make an expensive house with the materials and craftsmanship that is proportional to the price of the house. That is called quality. Or one can simply use an inadequate materials and not qualified labour (good trades are hard to find and demand more money, as they should). That is called rip-off (hence you got reported by three of your customers from March 2009). Simply put: If I lived in a paper house on -50C for months, and had no home, and had unlimited money to buy a house, and had 5 underage kids and husband that is telling me that we should buy something; anything, and there was only one house to buy, the one that Niklas built I would not buy it from you (ever again). I just hope people read these comments seriously and do not ever buy from you. You as a company do not deserve to exist. Time will come We are organizing. Look for flood of lawsuits. Look of flood of postings on the street.

1st of all - My name is not Katherine. It is not ### or ### or ### or ### either. As I said, unfortunately, there are many of us (very happy' customers of yours) Of course you understand why I cannot state their names. Yes you do Jillian; you (Niklas) are very 'legally' smart. Or should I say, your schemes are impossible to trace and you hide behind a very complex 'Ponzi' schemes. Please, spare us all from your statements. You got us fooled originally, that is why we gave you the money. You DID NOT deliver the house(s) for which you got all of the money. That is what your business is it is not building houses, it is taking peoples money. Period. Exclamation mark. Building house is your life you say. That is an unfortunate fact for huge majority of your clients. Yes, you are a small corporation. One day I hope you will be even smaller until the point when you don't exist anymore. Only for one simple reason when you don't exist anymore, there will be less unhappy home owners. You build houses that are beautiful you say. You are right for a change. They are beautiful. However, one can make a paper house that looks beautiful! You build houses that are expensive also. One can make an expensive house with the materials and craftsmanship that is proportional to the price of the house. That is called quality. Or one can simply use an inadequate materials and not qualified labour (good trades are hard to find and demand more money, as they should). That is called rip-off (hence you got reported by three of your customers from March 2009). Simply put: If I lived in a paper house on -50C for months, and had no home, and had unlimited money to buy a house, and had 5 underage kids and husband that is telling me that we should buy something; anything, and there was only one house to buy, the one that Niklas built I would not buy it from you (ever again). I just hope people read these comments seriously and do not ever buy from you. You as a company do not deserve to exist. Time will come We are organizing. Look for flood of lawsuits. Look of flood of postings on the street.

Again, this is a client who lives in a beautiful home that chooses to spend time complaining about everything and has never from day one been satisfied with any of the efforts we have made. We have always, ALWAYS addressed all reasonable requests - this is a case of where we have said that what they are requesting is not necessary, not reasonable, not required to be completed. Not too sure why people whom we have made such an effort to make happy and have bent over backwards to service are so aggressively angry - tells a story. Katherine you know that we have done more than any other builder would have done for you. This our business and our life - we are not a huge corporation that chooses not to care about how we deal with things or the people we sell our homes to. This business is how we take care of our family and no joke. This is how we make our living and you seem oblivious to that and the effects this "story" has. I am sorry you do not like our decision, but there does come a point where it has to end. All the best in life and one day I hope you will realize how much we gave and ultimately was not received by you. Jillian ** If anyone is interested in hearing all positive stories from the the numerous happy Niklas Group Customers please feel free to contact me directly @ 403-891-4663

Christopher you are not alone. Many of Niklas Homes owners have experienced exactly the same exemplary service'. A petition is in the works. BBB has been notified. How do we get a hold of you? BTW: What Jillian is saying is bunch of cr. Niklas Homes should be stopped otherwise they will make more people miserable. They certainly price their homes right. Everything else they do is total disaster. PS: Way to go. I hope you win and get some gratitude. For all of us.

I am extremely surprised at being notified that post was in existance. It is a shame that this is how 1 client out of many happy, satisfied clients choses to deal with his dissatisfaction, along with the fact that this has nothing to do with the quality Niklas Group has is as a builder. There are always 2 sides to a story. This is a client that received exemplary service from us from the get go. As with every new home there are and can be issues that arise that cannot be forseen until the home is being lived in - we have always been extremely prompt in dealing with any of these issues. This is person that lives in a beautiful home, a well built home and one that Niklas Group is proud to stand behind and has stood behind and continues to stand behind to the fullest of our responsibilities. Jillian Goralski Owner, Niklas Group

While filing my reports I have found that due to the 9ft ceilings Honeywell has quoted my that you have to add 1/4 the square footage of the total house onto the overall square footage to get the right humidifier for the home. In my case that equals 3600 square feet; Which explains why my house is drier than the desert.