- Report: #1409992
Complaint Review: Ning.com - Menlo Park California
Reported By:
Tracey -
Carbon Cliff, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ning.com
1906 El Camino Real Menlo Park, 94027 California, United States
Phone:
1-855-233-6436
Web:
https://www.ning.com/
Categories:
Business Rating:
(0)
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Ning.com Charged after the free trial Internet
I signed up for a free trial on Ning.com and looked around and decided it wasn't something I was ready to use. So the same day, I deleted the sample page I created and cancelled my free trial. I did this all the same day and never logged on to their site after this. A month later I noticed a charge on my account from Ning for $300. They charged me for a whole year of services without my consent or permission.
When I contacted Ning.com they told me they never received a request for my cancellation. I tried to resolve this without getting my bank involved and told them to look at all their records and they would discover that I deleted my page, cancelled the trial and never logged in again. I was told they didn't receive my cancellation, and they didn't seem to care that I deleted the page and never logged in again as proof that I didn't use the free trial.
I think it's ludicrous to be charged $300 for a service I never used and simply request a refund as the only means to resolve this dispute.
