Complaint Review: Nissan Of Beaverton Oregon - Beaverton Oregon

The following is a copy of the letter sent to the Oregon Office of the Attorney General. I apologize for the length, but this demonstrates what Beaverton Nissan has done to me. And, buy the way, I'm still having problems with this Nissan. Same ones as before, and now the paint, from shoddy touch-ups, is now coming off.

BEWARE OF Beaverton Nissan!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

To the Office of the Attorney General,

This complaint is for Beaverton Nissan located at 3855 SW Cedar Hills Blvd., located in Beaverton, Oregon 97005.

The situation involves a transaction of selling my 2001 Jeep Wrangler, and purchasing a 2001 Nissan Pathfinder at the above-mentioned dealership on 9-11-2005 at approximately 6:00 pm; this was a Sunday.

I had previously owned a 1996 Nissan Pathfinder when I had lived in Beaverton from 1996-1999. I had my Pathfinder serviced at Beaverton Nissan. I felt at that time that I had received very good service, and that when I bought another Nissan, I would buy it there. Several weeks before the above-mentioned date of purchase my husband Brian and I went to the lot, and spoke with a few salesmen. We spoke with Evan and Jeff, who we felt were, and are, very nice people. This complaint does not fault them in any way whatsoever.

My husband and I took one new, and one used, Nissan Xterra out for a road test. The used one did not drive properly, the steering was not right. The new Xterra drove fine. During the road trip Evan told me he was from New York State, as am I. We started talking about the salt, snow and ice and what it does to the cars there. I myself after living out West since I was eight moved back to Buffalo N.Y in 1999. I had purchased a new Subaru Outback Impreza before I had left Oregon. In one year's time, with less than 10,000 miles on the car, it went into the shop to be serviced. I had heard a grinding noise from the back wheel area. The service people told me that the salt had eaten its way into the seals and had damaged my axle, which had to be replaced.

I told Evan and Chris, and also Mike Fox, one of the sales managers, this story when we were introduced to him. I told all of them that I did not want a car that had been on the East Coast, especially NEW YORK. They said no problem. They said that they listen to their customers.

They asked us what we thought, I told them my concern about purchasing a used car. My husband and I were both assured that ALL the used cars on the Beaverton Nissan lot are Certified,' and go through a 128-point inspection. Then we asked why the 'as-is' sticker on the car? We were told that the way they do it before inspection and certification. Also, that we could purchase a Nissan Service Warranty with a Certified used car. They took down our name and phone numbers, and we told them what we wanted.

We wanted either a Nissan Pathfinder, or an Xterra no more than 4 years old. Tuesday the 6th of September 2005, I received a call from Evan at Beaverton Nissan saying that he had a few cars that just came in, and would I like to come out and see them?

My husband and I were advertising the Jeep on-line, and we had yet to sell the car, so we were waiting to see what would happen with that. Also, I had to work on Saturday the 10th, so I could not go there any sooner. My husband and I, on Sunday the 11th, were going over to my mother's house in King City, so we decided to bring all the jeep information, as well as the Jeep, in case we found a vehicle we liked

.

Upon our arrival, Evan and Jeff met us. Evan stated he was busy, and that Jeff would take care of us. We liked Jeff, we still do. We looked at a few used Xterras, and then Jeff showed us a 2001 Pathfinder. This is the Pathfinder that we purchased. We had taken the car out for a test drive, and it drove well. We asked him a lot of questions regarding warranty, inspection, and certification. The most important part was that the vehicle was not at anytime on the East Coast. We asked for a car fax on this car they said they would get us one (more on this); they never gave us a Carfax report on the Pathfinder.

Then we drove a new Nissan Xterra again. I gave them permission to run my credit, and we told them to run the numbers for the new Xterra, and the 2001 Pathfinder. Then we asked them what they would give us for our 2001 Jeep Wrangler as a trade-in.

Mike Fox, at first low-balled us on the trade-in value of the Jeep. Then we showed him the Edmunds value for the Jeep. Then he said they go by Kelly Blue Book. We showed him that as well. We then agreed to $12,995 for the Jeep after much back and forth, and we would buy the 2001 Pathfinder for the amount ($18,995) they wanted, provided that the 2001 Pathfinder was Certified.'

Then we asked Mike Fox again for the Carfax report on the 2001 Pathfinder at that time. We were told that the web site was down and we couldn't have one at that time. Sorry. Mike Fox said this to us.

Then we went into the finance office to sign the papers, to transfer the Jeep, get the 2001 Pathfinder signed up for the warranty, and to obtain which financing we were going to go through, and for what rate. The finance manager signed us up to ONYX to finance $7,114.00. This was agreeable. When we then asked the finance manager to get us the Carfax on the car, he said we should ask the sales manager again.

After which, we could not find Mike Fox. WE got one key with the 2001 Pathfinder. We asked where the other key and remotes for the keyless entry were. They said they would find them. We then drove out to my mother's house in King City, and then headed back home to Troutdale.

When we arrived home, I went to my home computer and pulled up the Carfax report (enclosed is a copy) and immediately that our newly purchased 2001 Pathfinder was, and is, from NEW YORK State; it had, in fact, it had spent 3 winters there. Then we went down with a flashlight to look under the car.

We saw a little rust, and what looked like to me to be a pipe on the exhaust system that looked like it was separating. My husband Brian looked and said he didn't know if that was the way it was supposed to be or not. We then checked the fluids; the oil was low and black in color; it had not been changed, the transmission fluid was not the right color, and the radiator was full of leaves. I then decided that I would take car over to Gresham Nissan Service, which was next door to where I work the next day, after which I called Beaverton Nissan.

At 9:00 the next day Monday the 12th of September, while at work, I called Mike Fox at Beaverton Nissan, and told him my concerns, and what I had found out about the car. I wanted to unwind the deal he became very angry, and told me that I bought a used car, as is, and that it was my fault. I then reminded him that this was a Certified' car, and that they sold me a warranty on this. I told him about my plans to drive the car down the block to have Gresham Nissan take a look at it, he stated fine, and to call him and let him know what they found.

On my lunch-break, I called Gresham Nissan, and got the run down (enclosed is a copy). Brian in Service and Jim Bacon said that they did find rust and that some of it might have been covered over with another undercoating? But they couldn't tell. They found that the care had not had any kind of Certification' service performed, and they found some leaking components (see enclosed copy).

I then called Mike Fox at Beaverton Nissan and told him what was found, that Beaverton Nissan had never done anything to Certify/service the car, that Beaverton Nissan had withheld the details of the Carfax, and that the 2001 Pathfinder was indeed from the East Coast. Lastly, the 2001 Pathfinder had issues similar to what I experienced with my Subaru being in New York.

I told him that I wanted to give him back this 2001 Pathfinder, and I wanted my Jeep Wrangler back. He stated yelling and screaming at me, telling me that I bought a used car and that there are no guarantees, AND THAT I WAS STUPID!

Now at the beginning of this call, which lasted maybe 5 minutes at the most, my Doctor that I work with (I am a dental assistant), and my other assistant came into the room. I was on my work phone, and I put the conversation on speakerphone. I told Mike Fox that I was doing this, and he still kept up with this tirade. My Doctor is Derrick Conklin D.D.S, and the other assistant Jennifer Obed heard EVERY word of this conversation.

They were as shocked as I was that he was speaking to me in this fashion. I hung up. I then called my husband who was at work (he is a CT tech at Kaiser Sunnyside), and told him what happened. He then called Beaverton Nissan and spoke with Mike Fox. By this time he was calm and said come in and we will talk concerning what had gone on. He told us to bring the 2001 Pathfinder back that night, along with the paperwork we had from the other mechanic.

After my husband and myself got off work, we made the drive to Beaverton Nissan. With us we had the Carfax report on the 2001 Pathfinder, the print out receipt from Gresham Nissan, and all the other papers we signed the night before; also a account that my husband found on-line at badbusiness.com regarding Beaverton Nissan, and coincidently, Mike Fox (enclosed is a copy).

When we got there, Mike fox met us at the door, and he asked for the keys so they could look at the 2001 Pathfinder. I told him we had to talk first. We sat down at a table in reception area. My husband sat to my right, and Mike Fox to the left. I showed him the Carfax report on the 2001 Pathfinder, the service invoice from the other Nissan dealer and I gave Mike the article that we pulled up from the Internet Beaverton Nissan and Mike Fox. He asked me what this was, and as I told him he started reading and became enraged. I told him again that I wanted to unwind the deal he told me NO! This is my Jeep now, and you can't have it back." He stated that there was no way to unwind' this transaction; it was too late. Then I asked him why he called me stupid (by this time he was standing up across from me leaning over the table and pounding his fists on the table in front of me). My husband stood up, I was still seated by this time I was afraid but I stood my ground.

This is a large man, about 6'3 260-280 lbs. and I am 5'6 and maybe 115 lbs.! Mike Fox stated I didn't say that to you. I would never do that I said, Yes you did. And you also told us that this vehicle was Certified,' and not from New York, Mike Fox then asked me if I was calling Him a liar? I said that yes, I most certainly am. Then two other managers came over, Joe Clark and another manager. We didn't get his name because by then the situation was way over the top. The two other managers asked me to calm down. I was still seated, and everyone else was standing.

And I was not yelling, nor raising my voice, but speaking. I was not out of control. Then Joe Clark admitted that Beaverton Nissan has actually made a mistake, and that the 2001 Pathfinder's Certification' inspection had been overlooked' because the repair shop was busy. But Joe assured us that they would have let us know, but that I called them before they could find this out. Joe Clark also said that they could not have sold me a Nissan Warranty without it being a CERTIFIED NISSAN PRE-OWNED CAR; they made a mistake. Joe assured us they would fix any problems that were listed after they inspected it. I gave him the key at that point (and I really want to like Joe Clark, he seems a very pleasant man), and a copy of the Gresham Nissan inspection report.

They gave us a loaner car, a 2001 Nissan Xterra. We left the Beaverton Nissan dealership. And drove home on the freeway. My husband was had a hard time controlling the car. The alignment was so bad that he had to hold onto it tight so that the car would not be out of control. This was also a Nissan Certified' vehicle for sale on their lot. This was not a safe car.

We were exhausted pulled into our garage and noticed that we had been driving this car with one headlight out! This was a car that had been listed on the Internet as their special and they didn't even check that it was safe to sell. So the next day, I checked the fluids in that car as well: nothing had been changed, the oil was black and low. Same thing with this car except this car was from Florence, Oregon. This car also had issues; these were just more obvious.

My husband and I both took the next off from work to deal with this issue. My husband called Bob the service manager, and told him that we wanted the parts that had to be replaced on the 2001 Pathfinder. Bob said, 'No problem.' but he did make a statement regarding Gresham Nissan Service. He stated that the problems Beaverton Nissan found on the 2001 Pathfinder were very minor, and that the service people over at Gresham Nissan needed to take a drug test.' We waited for the dealer to call, which they did later that day. They stated the car is fixed, and ready to be picked up.

We went over later that evening, because of traffic, at around 6-6.30 pm. Joe Clark was there, all smiles, and he said that I would be dealing with him from now on. He got us our keys (but only one remote) and the paperwork. He told us he would cal us when the other remote was there. He didn't seem to know about the old car parts we had asked for and why the left front seal was not put on. We left and went home.

The next day, which was Wednesday the 14th my husband called Bob and asked him why the left front seal was not replaced, he stated he didn't see that on the Gresham Nissan work order, where it was clearly noted. He also didn't know where our old car

Parts were. He didn't know we wanted them.

At this point, we were tired of getting nowhere with this group so I called your office looked some stuff on the Internet and contacted The Boland Auto group's attorney Mr. Lawrence Evans office and left a message to call me. I also started a complaint with Nissan America file #5067737. My contact was Stephanie and Dave Higuera at (310) 771-8457. I also found out that Nissan Warranty department had not received my warranty.

Shortly after I received a call from Greg Kiser, one of the owners of Beaverton Nissan. He had gotten a call from their attorney, and he wanted to call me to make everything right, and to reassure me that the car I bought was a great car.' He stated that he was going to sell it to one of his friends. I then asked way he didn't. He didn't answer me, then asked me what he could do to make things right. I told him I wanted my car back, and to unwind the deal. He then got angry with me and said I was being unreasonable, and that I couldn't do that. He stated that I was taking this way too far. I told him that I didn't like the way they did business, and that I was going to take this farther. He said Don't threaten me, we are a very large group; you don't want to go there. By this time I had been yelled at enough, so I told him we would take the car back to finish the work that needed to be done, but that I would have to wait after the week-end because my husband and I were going out of town. Again I stated I did not want this car.

On Friday night about 75 miles outside of Yakima in the middle of nowhere the engine light went on. We drove to the nearest gas station to check the gas cap like it said in the manual, it was tight then continued driving hoping that the light would go off.

The next day started the car again and again the light went on. Filled the car with premium gas and continued our trip, the light didn't go out. We came back home early Sunday and later I called Beaverton Nissan and left a message for Joe Clark re: what was going on now again. I told him I would bring the car in on Monday, and that I would phone him in the morning.

On Monday, I called Joe Clark, and told him what was going on now, and that I would bring the car back in today after my husband got off work. He stated that he wanted me to bring the car in before that, while he was there. I told him I would be there at 1pm, and I ended the call. I then phoned my husband and told him about bringing the car in by myself. He said, No way, I'll call and tell him when WE are bringing the car in. So my husband called and had to leave a message. Joe Clark called my husband back and left a message just stating his name, that's it.

So I called back and spoke with Joe Clark, again. I told him that I was not comfortable doing this myself because of the history regarding this transaction with this dealership. I then asked him why my warranty had not reached Nissan yet? Again, he seemed to sound flustered, and he stated, We didn't send it, the warranty, in because we didn't know if we were going to unwind the deal'. At this I became very angry. I said, All this time after I demanded to unwind the deal, after you refused that I could do this, and this was still in question? Then he started saying here you go again" and that I was being hysterical, and that they were trying to help me. Joe Clark then told me that I better bring the car in, and stated, Do you know how much you're costing us, wasting our time? I hung up.

I went over TO MY FRIEND Harriet Kent's house, and she came with me. I am not typically the so afraid to deal with these sort of things but this is something to the extreme that I have never had to deal with before and because of the nature of my word against theirs and the verbal abuse that I had to deal with thus far I needed a third party to witness what was going on.

We arrived about 1:45 pm and as we drove up all the managers were standing with their arms crossing glaring at me and me friend. My friend Harriet commented, Oh my God, you said this was bad, but these people hate you. As we looked for a place to park I was shaking I knew at that time I'm afraid of these people and I don't want to be here. They brought Joe Clark out and this time he was not smiling at me. We walked around to the service dept and spoke with Bob. I showed him again where he missed the axel seal leak on the Gresham Nissan assessment of the car, and I also pointed out on the other work order from them they got the mileage wrong, I said I assume this was a mistake because it stated 42,150 and when I bought the car it was 50,338 on the odometer. Joe gave me a strange look and at that instant I believe that it was not a mistake maybe to confuse the issue as to how many miles I drove the car before returning it to the dealership on 9/12/05, before the three days or 100 miles or less option that I had, that they denied me. I would have driven 79.2 miles in the time I had the car from purchase to bringing it back.

At this point I knew what had transpired. They gave me another rental this time everything worked and me and my friend left. The next day I called Nissan America and spoke with several people a Sam and a Matthew as to where was my warranty information had they received anything from the dealership they phoned me back on Wednesday and told me that they spoke with a Julie at Beaverton Nissan and she said that it went out on the 16th 5 days after I bought the car, after speaking with Dave Higuara at Nissan America today the 27th they still do not have the information and they have been waiting for it to come through.

Beaverton Nissan called me up on Thursday and told me the car was ready, my 24-year old son and I drove out to get the car. Enclosed is the work order; they did not know why the engine light went on, and they gave me the damaged part back. This time the manager was a soft-spoken man named Dewey. He seemed to be unaware of what had gone on previously, so I told him in brief. I told him I hoped I never had to deal with a situation like this, and that I was sending this information to the BBB and the Attorney General's Office. Unfortunately, this is not over for any of us. This is not my fault that any of this is happening. This could have been avoided by being honest with us in the first place. Or by letting me turn the car back in, as was my right. That Beaverton Nissan would not allow me to do.

So, to wrap this up, these are my main complaints:

1) After specifically informing Beaverton Nissan I did not want a used car from the East Coast, especially New York, they sold me one.

2) When asked for a Carfax report on the vehicle, they stated that their computers were down, and they could not produce one.

3) Beaverton stated that all their used cars, including the one they sold me, are Nissan Certified Pre-owned' cars. Enclosed are pictures of the dealership lot, with signs prominently displaying this statement.

4) Beaverton Nissan sold me a warranty that was only valid, if the car had been through the certification' process. Unbeknownst to me at the time, it had not been certified' when I bought the car. Thus, they sold me an invalid warranty, for $950.00. I have never received a copy of any document stating the vehicle is certified.' Nissan has no record of this warranty', as stated previously.

5) When we tried to turn the vehicle in the next day, and unwind' the deal, I was verbally abused several times, threatened, and told that I could not do that. Enclosed is information on Nissan Certified Pre-owned cars, their warranties, and the return clause: 3-days, or 100 miles, no questions. At 79.2 miles, I was under that. See enclosed documentations.

I think these are the MAIN complaints. That is, there are other complaints that have been documented and described in the foregoing document. I have included supporting documentation with this complaint and letter.

What do I want to happen from this complaint. I want the deal unwound, as I wanted it unwound on September 12, 2005. I want my 2001 Jeep Wrangler returned, or the money I was given for it by Beaverton Nissan. I want the $153.34 I paid to Gresham Nissan to inspect the vehicle, which should have been done to begin with. I also want any fees or charges that I may have incurred from this transaction reversed.

Beaverton Nissan, according to the Better Business Bureau, has had 14 complaints in the last 36 months, mostly unresolved. Gresham Nissan, in comparison, has only had 1, and it was resolved. I want my money returned, so I can get a car from Gresham Nissan. I would much rather deal with a reputable dealer.

I thank you for your time and consideration in this matter, and hope you can help me get this situation resolved. Beaverton Nissan has deplorable business practices, and consumers should be protected from a company such as this.

Sincerely,

Brian

Troutdale, Oregon
U.S.A.

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