SPECIAL UPDATE: January 21 2012: NMR - National Marketing Resource remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. NMR - National Marketing Resource is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, NMR - National Marketing Resource has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, NMR - National Marketing Resource has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever NMR - National Marketing Resource remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Linda
Winona,#2Author of original report
Thu, October 26, 2006
This is in reference to the complaint against nmr coaching that I filed on 08-30-06. To others who have been cheated by this company, keep trying to get a refund! I have been all over the internet with my story as well as filed complaints with the Federal Trade Commission and the Missouri Attorney General. The Missouri Attorney General, Jay Nixon deserves a big pat on the back for this one.
I received a letter from him approximately 1 month after filing my complaint online. I was told they would investigate my complaint and give nmr coaching 30 days to respond. The 30 days is up today, 10-25-06 and I have just received notice that nmr coaching has sent a check to the credit card that they originally took from for thier so called coaching. The amount refunded is the total amount they charged me which was $3,645.00.
Although I believe if I pushed the issue, I could have gotten more for all of my time spent plus interest paid on the credit card as well as other charges incurred. But, I am thrilled to report that at least I will be getting the original cost of what they call 'service'.
This letter is just to give others that have been cheated by them a bit of hope. Keep pushing and remember to contact the state attorney general's office. I have never heard a peep from auctions for income. Nmr coaching never contacted me either but at least they complied by giving my refund. Picture a dog with it's tail between its legs and that is nmr coaching!
Thank you Rip-off Report.com for making a place to vent and make others aware of the creeps out there abusing the trust of the consumer.
Linda
Winona, Minnesota