- Report: #624900
Complaint Review: NordicTrack - Internet Internet
Reported By:
NeverAgain -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NordicTrack
Internet, Internet, United States of America
Phone:
Web:
http://www.nordictrack.com
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Business Rating:
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NordicTrack Icon X7i callibration bad belt and poor customer service, Internet
This is about NordicTracks X7i Incline Trainer
This machine did not last more than 7 months for us. No heavy use. Sears had problems with it before we bought it. We decided to buy direct from NordicTrack and they had the same problems with it. Now 7 months later we have a $2K towel holder. NordicTrack Support is not even willing to send a technician to investigate.
The machine failed calibration 50% of the times and needs to be powered down and back up again. Same thing happened at Sears. Same thing was happening when we ordered the machine direct from NordicTrack and we were assured the problem had been resolved.
When it works, it's a nice machine. However, it did not last. Customer support will keep asking questions until they can find a reason to claim your warranty has been voided.
Buyer beware
1 Updates & Rebuttals
NordicTrack
Logan, UT,Utah,
USA
Need Help?
#2UPDATE Employee
Tue, August 03, 2010
Dear Customer,
I recently came across your online review and apologize for the difficulties that you've had. I wanted to offer my assistance to get this issue resolved. Can you please email me directly with "pissed consumer" in the subject so I can assist you?
Thanks
Jesse Y
