Sherry
Shelton,#2Consumer Comment
Wed, June 05, 2013
I bought a shirt for my spouse to replace one that got bleached and they did the same thing to me. checked my visa and saw the charge for 1.99 and then 14.97. Called three different numbers before I got someone that could help. They said I signed up for this VIP thing. I don't remember doing that. He said I had to cancel within 30days. We live in AZ and were traveling back to WA. I never got any mail from them. I don't get mail in AZ and nothing was in my Wa mail. He cancelled it but doesn't want to give me any credit back for the rest. I am going to protest the charge on my visa so we will see. I don't ever order from these people so don't need their vip stuff which is a 14.97 charge every month. This is terrible. Will never order from these people again.
sherry
arand
Middletown,#3REBUTTAL Individual responds
Thu, February 21, 2013
I am sorry to hear of your difficulties with your Norm Thompson VIP PLUS membership, in regards to signing up and your cancel/refund request.
If you would contact us at [email protected], we will be happy to look into this matter and resolve it to your satisfaction
Thank you
VIP PLUS Customer Service