- Report: #64828
Complaint Review: North American Telephone Network - Georgia Georgia
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Author Not Confirmed
Why?
North American Telephone Network
www.natn.com Georgia, Georgia, U.S.A.
Phone:
800-811-2490
Web:
N/A
Categories:
Business Rating:
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North American Telephone Network ripoff business from hell Georgia
Three weeks ago a collection agency called me for a bill that I alledgedly owed NATN, saying it was dated from March 2001 to June 2001. They also told me it was charged to a credit card.
I called NATN and told them they needed to send me an itemized bill so I could see if I made the calls(which they haven't done yet).
I called again today to see where my bill was and Victor told me he would send it today.
I also asked him why it took so long for them to call and try to get their money. Victor told me that the computer makes all the calls and they have no control over who or when they call. I asked him why they needed money if I enrolled with a credit card, Victor's response was that my credit card was denied.
To top it all off, I don't remember having these people as a telephone company, and I did not receive any bills or statements.
Heather
New London, Wisconsin
U.S.A.
I called NATN and told them they needed to send me an itemized bill so I could see if I made the calls(which they haven't done yet).
I called again today to see where my bill was and Victor told me he would send it today.
I also asked him why it took so long for them to call and try to get their money. Victor told me that the computer makes all the calls and they have no control over who or when they call. I asked him why they needed money if I enrolled with a credit card, Victor's response was that my credit card was denied.
To top it all off, I don't remember having these people as a telephone company, and I did not receive any bills or statements.
Heather
New London, Wisconsin
U.S.A.
1 Updates & Rebuttals
Darren
El Paso,Texas,
U.S.A.
all of our scripts must be read word for word, if not, you are subject to termination.
#2UPDATE Employee
Fri, August 01, 2003
I have worked for North American Telephone Network (NATN) for the past six months. First I was a Telephone sales representitive, then a verifier, and currently a supervisor. Let me say this, all of our scripts must be read word for word, if not, you are subject to termination. Even in verification when you give out your checking or credit card number, you are informed that you will be billed every month electronically and that the rate plan begins after 30 days if you do not cancel the service. Our rate plans are simple, 3.9 cents for $50 dollars a month, 4.9 cents for $25 dollars a month, and 5.9 cents for ten dollars a month. How is that a rip off? I do call quality monitoring ever day as part of my job to make sure my TSR's are not misinforming customers. Never have I allowed a TSR to lie to a customer. If it ever occurs, I inturupt the phone call and apologize to the customer and disconnect, then that TSR is terminated. My point is this, customers hear what they want to hear. If all you hear is "1000 free minuets for $9.95 activation fee" then that is your problem, because every single one of my TSR's reads it word for word.
