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  • Report:  #203649

Complaint Review: Northern Leasing Systems - New York New York

Reported By:
- Land of Oz, Kansas,
Submitted:
Updated:

Northern Leasing Systems
132 West 31st Street - 14th Floor New York, 10001 New York, U.S.A.
Phone:
800-683-5433
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
My husband who owned a small side business (Paintball) was sent to Iraq last year, I (his wife) got behind on the monthly payments to Northern Leasing Systems.

When contacted by NLS, the lady who contacted me (Her name is Tomeka Small) is so rude, does not listen to me at all.

I've told her over and over that my husband is still serving in IRAQ and will not be home until the end of the year.

She demands payment of $1800, claiming we still owe this amount even though we have to this point paid them $1600 for the one credit card machine. (I am not saying we do not owe this amount as we did sign an agreement of some sort 3 years ago) I told her that I do not have $1800 but that I can make payments on his account. She refuses to let me make payments, she says it is to late and the money is due NOW. She rambles on in an ugly tone with threats of a lawsuit, derogatory credit report (which they did put on my husband's credit report as a Key Derogatory), and more.

I requested a copy of the lease agreement from her and when received via fax it was completely illegible as the font was so tiny, I asked for a copy of the agreement via regular mail at that point since the other was not legible but never received a copy.

I have spoken to the JAG and they tell me to just go ahead and start sending monthly payments and see if they really do refuse to accept payments, but I spoke to them before seeing all these rip-off reports and now I'm scared to give that company another dime. I do not know what to do at this point. I do not want it to go a a judgement against my husband on his Credit Report and feel like paying them more Any advice would be appreciated.

Also she is stating that the credit card machine needs to be returned to them. I know they are a "leasing" company but surely all the money that we've forked out to them has more then covered the one little machine. Is the 48 month lease agreement, with $65 a month payments, not a payment plan to pay for the eventual ownership of the Credit Card Machine itself? Fact is we NEVER use the machine, we canceled the service with Lynk Systems long ago who was servicing the machine because we never used it. But I do not feel we should have to give it back to NLS after all the money we have paid thus far and all the money they say we still owe.

Thank You for listening to this frustrated soldier's wife in Kansas,

Jennifer

Land of Oz, Kansas
U.S.A.


6 Updates & Rebuttals

Evolutions

New Bloomfield,
Pennsylvania,
U.S.A.
Something that may help you out...

#2Consumer Suggestion

Thu, December 18, 2008

Seeing that your husband is in Iraq, you could have put a 'freeze' on his credit reporting (as long as you know his personal info IF he is unable to do this on his own). Any time you enter into active duty with the military, you can contact Trans Union Credit Reporting and they would freeze your file for a year while serving - "Active Military Fraud Alert". You say he will be home at the end of the year so you could always put an initial 'fraud alert' on his credit, which lasts only 90 days. Any activity with his credit would monitored AND questioned by letter The phone number for TransUnion is (800) 680-7289. It's an automated system. TransUnion will also contact the other two major Credit Reporting/monitoring organizations FOR you and inform them of your situation. I know all of this because I am in the middle of dealing with Signtronix (which uses Northern Leasing for lease contracts. Scary) and I called and put a fraud alert on my credit a few days ago because of it all. Not sure if this will help you at all but I figured it couldn't hurt. Good luck! and do NOT let them get under your skin with the threatening phone calls!!


Helper

Portland,
Oregon,
U.S.A.
learn

#3Consumer Suggestion

Mon, December 15, 2008

Hi My name is Hassan I'm an ISO, I own Merchant Services Company Express MPS Group partner with Digital Financial Group one of the best company Sponsored by wells Fargo and First Data. WOW I'm sorry you got Ripped off, by these guys. Do not sign a terminal lease if it's more than $30 a month and more than 36months. AND DON'T BUY A FREE CREDIT CARD MACHINE.BECAUSE IT'S A RIP OFF they will make you pay for it watch out. Dont let any merchant services pay off your Current lease,because they will put you on new lease,and that you will be paying more Read the contract very closely and keep a copy of it and tell the agent to wait for TOW days or comeback within TWO day so you have time to read the contract and look up their company @ www.ripoffreport.com when you decided to sign with them make sure you get your contract copy right a way. (it Means) go to the copy machine and make your own copy of the contract you signed. WE ALL LEARN FROM OUR MISTAKES This is some Consumer Guide on Merchant Services to help you choose your merchant service provider wisely. Merchant Services: Beware of Marketing Ploys Like any other business field, merchant service providers have their own jargon, inside information, heroes and villains. There are honest companies and those willing to say just about anything to close a sale. This is Consumer Guide on Merchant Services to help you choose your merchant service provider wisely. Don't Be Fooled By Marketing Tricks. In the field of merchant services, there are many price variables that can be manipulated to fool a customer into believing they are paying the lowest price, but in fact they are not. The merchant services industry is advertising a low discount rate. The discount rate can be temporarily manipulated through "introductory" offers which quickly expire. This is the rate that a merchant pays for a swiped card transaction, usually between 1.69% and 2.69% depending on credit, volume, product type and risk factors. Below are some marketing techniques and issues to be educated on. 1) "Merchant Accounts 1.09% 1.39% 1.59% and 1.64%!" When you see such an ad, click through and try to find the rate guaranteed and watch out when you see (guaranteed**) anywhere on the merchant services website. See if you can even find it ever mentioned again! Some advertising might grand-stand lower rates that are only given to extremely high volume customers. Once you have invested time into the application process, a savvy high pressure closer will explain with great charm and detail why your final rate wasn't as good as the one given to say, "A world wide fast food chain" but was still a great deal considering your risk factors. 2) "Free Merchant Account?" What does this mean!? The merchant account provider must charge a discount rate and per item transaction fee. Does that sound free? A free set-up fee can easily be exchanged with an "annual fee" or some other kind of hidden charge. 3) Hidden Charges: Another "switch" is simply substituting hidden charges that you won't discover until after you get your first bill. STEPS 1-Customer Service... Ask your sales agent what you can expect when you call their office for support. Who will answer the phone? Do they have one of those annoying automated system that takes you into a black hole, or do they have a live human answering the phone? What are the hours of operation? If you speak another language, do they have a translation service? If you have an emergency, is there a 24 hour telephone number? 2- Rate...You should not base your decision solely on price. Be weary of those that are offering extremely low rates. They may be padding the back end with additional fees. Qualified and non-qualified rates are determined by Visa/MasterCard. Look at their websites to determine what these credit card companies are charging your processor to run Visa/MasterCard transactions. If the rate is lower than this "set" rate, be cautious. Remember that your processor is a business, with expenses and employees to pay. 3 -Funding...How long will it take for your e-funds (funds from credit, debit, and e-checks) to be deposited into your bank account? The deposit or funding time is different with each processor. If your business needs daily cash flow to pay employees funding time could be very important to you. Processors fund anywhere from 24 hours to several days to even weeks. 4-Experience...How many years has the processor been in business? This can prove to be very important when a problem arises with your account or your equipment. Ensure they have the know-how to get things resolved, and fast! 5- Equipment...Long gone are the days of having to purchase costly equipment, or get stuck in a long lease. Leading processors are offering free equipment with new, approved merchant accounts. Understand that this is a free terminal placement while you are a current client of the processor. If you terminate the agreement, for any reason, you must return the equipment. Be cautious about processors who push new, costly, equipment. Unless you current equipment is not PCI compliant or network compliant, you should not have to upgrade. Do not sign a terminal lease if it's more than $30 a month If you have a lease and it's the end of the lease TERM make sure you call the lease company to cancel your lease, because IF YOU DON'T CALL THEM they will continue charging you. 6- Contract Term... Know if there is a contract term. If there is a contract term and you want to cancel the contract in the future what is the fee. Are there certain exceptions to this early-cancellation fee? TIP... Be honest with your processor about your business type, How much you process and the average ticket amount. Don't claim a $20.00 average ticket amount when your average ticket is around $200.00. This may see like a good idea to qualify for a "lower" rate but what will undoubtly happen is. After you run a few "abnormal" transactions, a red flag will go up at the risk department. They are looking for fraud. If your account has abnormal activity that might be fraudulent, they will freeze your account to minimize their exposure. Your account will be held until an investigation is completed. This can take months. Be honest and up front with your credit card processor to eliminate this hassle all together. WARNING Ask Questions. Be studious. Look at all contracts, really all the lines. Your processor can't realistically go over everything. It is your job to look the contract over and ask any questions you might have. Be weary of processors who are quick to get your signed without addressing all of your concerns. THANKS TO www.ripoffreport.com If you have any Question please feel free to email me


Ko

Fairbanks,
Alaska,
U.S.A.
Don't let them rip you off

#4Consumer Suggestion

Fri, October 10, 2008

Contact the New York BBB it is the only thing that worked for us. I contacted five different State Attorneys with no luck. The most disappointing was the New York State Attorney turned us down for help! After contacting the New York BBB they contacted Northern Leasing Systems and they agreed to release us from the contact. The machine was suppose to be free if we signed with Radius Financial Services another company to stay away from! Don't give up keep fighting them!


Twood71

Tualatin,
Oregon,
U.S.A.
Ex Lynk Employee

#5UPDATE Employee

Fri, August 15, 2008

Return the equipment ASAP. Unfortunately you signed a noncancellable lease agreement.... Plus you won't own the terminal when the lease is up... any other questions please e-mail me...


S.n.

Bucyrus,
Kansas,
U.S.A.
Kansas Attorney General's Office

#6Consumer Suggestion

Thu, August 17, 2006

Have you contacted anyone in the AG's office and reqeusted their assistance? I believe you can file a complaint online, but you may wish to write everything down and send it to them. Make sure to include a copy of the contract they faxed to you and advise that they have refused to send a clear copy of the contract in the mail. Good luck.


Linda

Fresno,
California,
U.S.A.
DON'T GIVE THEM A DIME, DON"T BE AFRAID!

#7REBUTTAL Owner of company

Thu, August 17, 2006

I have a similar situation. They cheated my husband to sign a contract of the credit card machine which we agreed we have a half year free tryout last August. After three months of using, we found out the service and the machine was slow, so we decided to stop the contract. Then the Northern leasing CO. doesn't let us out unless we go ahead to pay them $2200 for the whole contract. Since last December we have been receiving harrassing calls from their company, five or six times each days. At the beginning, i are scared, later and later, we thought over this, we kept all the paper documents as evidents and accumulated up. We decided we would fight to the end. They cannot use the lawsuit or credit report scard people. The people will not listen from them only. You have to tell everybody first, such as policeman, small court in your area, credit union, super court in NY. Telling you story means you are protecting yourself. Do it! We are ready for their any step. We will fight until they lost, they bankrupt.

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