- Report: #216800
Complaint Review: Norton Symantec AntiVirus - Internet
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Norton Symantec AntiVirus
symantecstore.com/global Internet, U.S.A.
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Norton, Symantec AntiVirus harassment to renew subscription with a bait and switch to buy something else Internet
I was advised by a pop-up on my computer that my Norton Antivirus subscription renewal was due in 30 days. I went to their website and thought I had renewed my subscription. I kept getting these pop-up notices that my subscription was due in 20 days...28 days..altogether 30 days! Then a notice that my subscription was now past due 1 day!
I contacted the web site adnd told them I renewed my subscription and was told it needed to be downloaded. I downloaded it. I was charged $39.99 for the renewal.
They still kept telling me that my subscription was past due./ I contacted them by e-mail and they gave me a song and dance until I told them to cancel and refund my money. I received word that they have refunded the money. They gave me a web site to go to to renew my subscription.
I went there and it is their on-line store and they want me to purchase something! I thought you might like to see what I found on the computer today regarding this fiasco!:
PC World - Subscription Snafu Angers Norton Users
It's a rare company that turns away customers, but Symantec's subscription renewal service for Norton AntiVirus appears to be doing just that to some users--albeit unintentionally.
So I guess I'm not the only one being hassled! Thank you for any help you may give me and others in the same boat.
Marilyn
Phoenix, Arizona
U.S.A.
I contacted the web site adnd told them I renewed my subscription and was told it needed to be downloaded. I downloaded it. I was charged $39.99 for the renewal.
They still kept telling me that my subscription was past due./ I contacted them by e-mail and they gave me a song and dance until I told them to cancel and refund my money. I received word that they have refunded the money. They gave me a web site to go to to renew my subscription.
I went there and it is their on-line store and they want me to purchase something! I thought you might like to see what I found on the computer today regarding this fiasco!:
PC World - Subscription Snafu Angers Norton Users
It's a rare company that turns away customers, but Symantec's subscription renewal service for Norton AntiVirus appears to be doing just that to some users--albeit unintentionally.
So I guess I'm not the only one being hassled! Thank you for any help you may give me and others in the same boat.
Marilyn
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Russ
Cedar Rapids,Iowa,
U.S.A.
Similar situation here
#2Consumer Suggestion
Fri, October 20, 2006
I'm trying to renew my soon to expire subscription according to thier pop-ups as well. Part way into the step by step process,a message comes up saying invalid URL. I've sent 3 seperate emails to thier tech support. They have not replied to any of the 3 emails in return. My suggestion. Get a similar anti virus program at a much lower price . You can even get Nortan for practically free after rebates. And don't try to renew your Norton online,it hardly ever works.
