- Report: #1303804
Complaint Review: nouveau skin care - Internet
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Author Not Confirmed
Why?
nouveau skin care
Internet, USA
Phone:
888.694.4574
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nouveau skin care Charging me and sending me product I didn't order or want! Internet
Nouveau Skin Care posted a video online showing amazing results for under eye bags when using their eye cream. They also said that it was a product by Christie Brinkley and was talked about and "supported" by Dr Oz.
They then offered a free trial of the eye cream. All you had to pay was shipping of $4.95. If you did that, you could also get a trial of another face cream. I thought "why not try it?" so I signed up. When my samples arrived, the box was surprisingly plain and the packing list had very little invormation on it. It looked handmade. My first alarm bell.
But I tried the creams anyway. There was really nothing special about them and they certainly weren't better than the Avon products I usually use so I decided not to buy more.
Imagine my surprise when I received a box yesterday of the same products, also with a very homemade looking packing slip inside. Thank goodness I visisted the Ripoff Report site because I discovered I wasn't alone. A quick look online to my bank statement revealed that I had also been charged $89.75 for products that I didn't order!
Luckily the packing slip did contain a customer service number of 888.694.4574. I called that number and explained the problem. I was told that I had signed up for a 14 day trial and needed to cancel within 10 days in order to NOT be charged for the products. I told the woman that I had never been aware of that and if she did not credit my account and halt any additional shipments to me that I would report her company to the BBB and my bank. I also asked how to ship back the products that I just received, and offered to also send back the original ones that I had barely used.
At that point, I was told she could offer a 30% refund. I held firm and reiterated my thoughts as above. She then offered a 50% refund. Again, I held firm. Finally she told me that she'd issue me a 100% refund that should show up in 3-5 business days. When I again asked how to return the product, she told me to keep it. She also confirmed that my "subscription" had been cancelled for both products.
I'll be wathching for that refund to hit my account. Until then, I hope this post will help someone else, too!
