Complaint Review: NSS MAGAZINE SUBSCRIPTION - STAMFORD Connecticut

Hi, I did more research on this company and here is what I found at local BBB site for NSS Magazine Subscription. Actualy comapny name is Synapse Group, Inc. at Telephone: (203) 595-8255 Customer Service is : (877) 335-8990 and they have tons of BBB complaint against them. How legally they are still running ? at http://www.connecticut.bbb.org/commonreport.html?compid=41000185 BBB Reliability Report BBB Serving Connecticut 94 South Turnpike Road Wallingford, CT 06492 (203) 269-2700 www.connecticut.bbb.org www.ctbbb.org Synapse Group, Inc. 225 High Ridge Rd Stamford, CT 06905-3000 Telephone: (203) 595-8255 Fax: (203) 391-0824 www.magazineoutlet.com www.magcustomerservice.com www.321mags.com The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. Original Business Start Date: March 1991 Principal: Mr. J. Watson Customer Contact: Ms. Janine White - (203) 391-0768 TOB Classification: Magazine Sales BBB Membership: This company is a member. Additional DBA Names NSS Magazine Subscription Synapse Connect Inc Synapse Center CAP Systems Magazine Service Center BBB Membership Status This company has been a member of this BBB since September 1997. This means it supports the BBB's services to the public and meets our membership standards. Program Participation This company has agreed to use special procedures including arbitration BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp , if necessary, to resolve disputes through their participation in the following programs: Membership Identification BBB Definition: Membership Identification - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration. , BBBOnLine BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements. Nature Of Business This company offers magazine subscriptions and gifts. Customer Experience When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 253 complaints about this company in the last 36 months, our standard reporting period.Of the total of 253 complaints closed in 36 months, 113 were closed in the last year. Advertising Issues BBB Definition: Advertising Issues - Complaints in this category generally include one or more of the following issues: print or electronic media advertised claims or practices misrepresent the service or product offer Resolved BBB Definition: Resolved - The company resolved the complaint issues. 3 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 12 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Contract Issues BBB Definition: Contract Issues - Complaints in this category generally include one or more of the following issues: failure to honor contract or agreement work performed without authorization invalid contract Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Billing or Collection Issues BBB Definition: Billing or Collection Issues - Complaints in this category generally include one or more of the following issues: billing errors unauthorized charges questionable collection practices Resolved BBB Definition: Resolved - The company resolved the complaint issues. 33 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company offered a partial (less than 100%) settlement which the consumer accepted. 78 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. Unpursuable BBB Definition: Unpursuable - The company cannot be located or is out of business. 1 - Company cannot be located. Sales Practice Issues BBB Definition: Sales Practice Issues - Complaints in this category generally include one or more of the following issues: alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service high pressure sales practices failure to disclose key conditions of the offer verbal representations not consistent with written contractual terms or agreements Resolved BBB Definition: Resolved - The company resolved the complaint issues. 9 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 18 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition: Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. Unpursuable BBB Definition: Unpursuable - The company cannot be located or is out of business. 1 - Company cannot be located. Delivery Issues BBB Definition: Delivery Issues - Complaints in this category generally include one or more of the following issues: delayed delivery of ordered merchandise Resolved BBB Definition: Resolved - The company resolved the complaint issues. 12 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company offered a partial (less than 100%) settlement which the consumer accepted. 14 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues, but not within the BBB's timeframe. Administratively Closed BBB Definition: Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outs ide the BBB Rules of Arbitration BBB Definition: Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp Service Issues BBB Definition: Service Issues - Complaints in this category generally include one or more of the following issues: claims of alleged delay in completing service failure to provide promised service inferior quality of provided service damaged merchandise as a result of delivery service Resolved BBB Definition: Resolved - The company resolved the complaint issues. 3 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Customer Service Issues BBB Definition: Service Issues - Complaints in this category generally include one or more of the following issues: claims of alleged delay in completing service failure to provide promised service inferior quality of provided service damaged merchandise as a result of delivery service BBB Definition: Customer Service Issues - Complaints in this category generally include one or more of the following issues: unsatisfactory customer service including personnel's failure to provide assistance in a timely manner failure to address or respond to customer dissatisfaction unavailability for customer support inappropriate behavior or attitude exhibited by company staff Resolved BBB Definition: Resolved - The company resolved the complaint issues. 3 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company offered a partial (less than 100%) settlement which the consumer accepted. 5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Guarantee or Warranty Issues BBB Definition: Guarantee or Warranty Issues - Complaints in this category generally include one or more of the following issues: failure to honor the terms regarding guarantees or warranties Resolved BBB Definition: Resolved - The company resolved the complaint issues. 2 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. Refund or Exchange Issues BBB Definition: Refund or Exchange Issues - Complaints in this category generally include one or more of the following issues: failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 12 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Issue Not Defined Resolved BBB Definition: Resolved - The company resolved the complaint issues. 4 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Additional DBA's, and Telephone Numbers Additional DBA Names magazineoutlet.com Gift Services LLC NewSub Services Additional Phone Numbers Tel: (800) 321-6247 Tel: (800) 944-0448 Tel: (800) 607-9869 Tel: (800) 773-3142 Tel: (888) 595-8255 Tel: (203) 391-0768 Tel: (203) 391-0612