Nutra Lane
Arvada,#2UPDATE Employee
Sat, June 27, 2009
We understand that you returned your shipment and received a refund for half the amount that you were billed for your trial order. In order to receive a full refund we must have all the merchandise returned to us. Just as if you purchased something from a store, in order to be reimbursed you have to bring that item back in to be refunded. Apparently we received only one bottle returned out of the two bottles that were ordered and you were refunded accordingly. We apologize if our return policy and the terms of our offer were misunderstood. We would like to work with you towards finding a resolution, please contact customer service at 1-800-595-4670. Thank you, Supervisor
Lori
Littleton,#3Author of original report
Sun, June 07, 2009
In addition to my complaint... According to the BBB in Colorado, Nutralane has had 1044 complaints, including 194 for False Advertising, 307 for Billing, and 251 for refund issues. Add me to the growing list.