Stephen
Mesa,#2REBUTTAL Owner of company
Tue, June 22, 2004
I responded in detail last week (Friday) and was interested in whether that text will appear with these complaints. Thank you. Steve Currier, President - OPremium Waters
Johanna
Chandler,#3Consumer Suggestion
Sat, May 24, 2003
Hi Stacy. I understand your frustration. I had a very similar problem with O Premium here in Chandler. I was given the same pitch only to find out that they were debiting my bank accoutn over $49 every month. Half the time they never delivered our water, but according to the billing ledger I had to beg for, I was charged anyway. After several phone calls & a promise from one rep that my account would be credited, they continued debiting my account (in the meantime we were NOT receiving any water deliveries. Another phone call was made & a rep stated the delivery guy "couldnt find" our condo). I called again & this time was threatened by another rep. I cancelled the services and then they decided to take another $70 or so from my bank account. I finally had to go to the bank and close my account & open another. Surprisingly, the bank rep had also heard of O Premium water because I was only one of several people who had recently closed their accounts for the same reason. Good Luck.