Called Oakley and sent in my $275 glasses. They said to put in my original receipt and to put on the side what they call a TR number. They said to insure my package and to track it.
I tracked it and did everything they told me to. After a week of tracking the package, they received the package (according to the very reputable company UPS).
I waited about 2 weeks and called in and they lost ALL the information in my file from about 3 years of buying their glasses. They could not find anything about me sending in glasses. At this point they needed me to call UPS and get my tracking number back (my browser cleared it's cookies so I no longer thought I needed it after they "received" it.)
I called UPS. They can't do this becuase it violates their customer protection policies.
I called Oakley back. They said I was a liar, that UPS can do give me a tracking number even after it had been recieved.
I called UPS again, another 1 hour phone call. They confirmed that this is impossible and they can not do this.
I called Oakley back. I got a terribly rude young man who started a screaming match with me over the phone on whether or not they recieved it. I asked to talk to a supervisor.
15 minutes of hold and I got his voicemail. I called back 3 hours later after not getting a response. I talked to a girl who said I should have insured it and that it wasn't their responsibility. I told them "look! I have insured it and everything. But this is not a matter of insurance becuase YOU recieved it, it is now out of the hands of UPS."
They had me call the local hardware store that shipped it. They said they do not keep track of this info that it is all up to UPS to do so, that it would be wrong for them to search for information as well due to privacy polocies.
I called Oakley back again. They said I might just have to deal with this tough luck. I said that it is terrible business practice to treat a customer like this. I told them that on a database that has nothing about a customer who has bought 6 pairs of glasses over 3 years, that is Extremely unreliable and they need to do something about this. I let them know that this is their problem not mine.
It is their mistake, not mine. Now I am out of 275 bucks, I don't have an original mistake, and they have nothing on me. Pretty much, they have told me tough luck. TERRIBLE Bussiness Practice.