- Report: #115850
Complaint Review: OAN - Oan.com Internet
-
Author Not Confirmed
Why?
OAN
Oan.com, Internet, U.S.A.
Phone:
800-295-3933
Web:
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OAN ripoff Internet
Back in August when getting my first bill for Call Alert with my internet provider. I received my phone bill with $12.95 attached for what I thought was this service.
I called my internet provider and cancelled the Call Alert service. They suggested I also call the phone company and let them know that it was cancelled.
I called my phone company and they said "you need to call OAN". I did. I spent almost an hour with them over the phone and they led me to believe that they were affiliated with my internet provider.
However, they said that I couldn't speak anyone becuase that dept only worked with internet providers. They would not accept they call from anyone but the provider.
The next month there was no charge for the service. Today I received the phone bill with two months charges of $12.95 for each month again for the voicemail service. I have never ordered anything from them.
It was my internet provider who found out about this site and the kind of company I was dealing with while on the phone with me this evening.
I'm going to see if I can't call OAN tomorrow (today they said their office closes at 4:00pm EST). I will also be contacting my phone company tomorrow morning to report this and to let them know about all these postings on this site about OAN.
I hope I get a refund, get the existing charges removed and see the day that OAN is out of business and is being prosecuted to the full extent of the law.
I think I might of installed my adware and spyware destroyers too late from this parasite.
My advice; install the adware and spyware destroyers asap!
Becky
Burbank, California
U.S.A.
I called my internet provider and cancelled the Call Alert service. They suggested I also call the phone company and let them know that it was cancelled.
I called my phone company and they said "you need to call OAN". I did. I spent almost an hour with them over the phone and they led me to believe that they were affiliated with my internet provider.
However, they said that I couldn't speak anyone becuase that dept only worked with internet providers. They would not accept they call from anyone but the provider.
The next month there was no charge for the service. Today I received the phone bill with two months charges of $12.95 for each month again for the voicemail service. I have never ordered anything from them.
It was my internet provider who found out about this site and the kind of company I was dealing with while on the phone with me this evening.
I'm going to see if I can't call OAN tomorrow (today they said their office closes at 4:00pm EST). I will also be contacting my phone company tomorrow morning to report this and to let them know about all these postings on this site about OAN.
I hope I get a refund, get the existing charges removed and see the day that OAN is out of business and is being prosecuted to the full extent of the law.
I think I might of installed my adware and spyware destroyers too late from this parasite.
My advice; install the adware and spyware destroyers asap!
Becky
Burbank, California
U.S.A.
1 Updates & Rebuttals
Becky
Burbank,California,
U.S.A.
Good news and more work to do....
#2Author of original report
Wed, November 03, 2004
I spent some time with a great rep from SBC this morning and they took off the two months bills from OAN and credited my account for the payment made in August to them. It's called "third party". "Third Party" is where the phone carrier bills back the company that created the bill; in this case it's OAN. I then proceeded to contact the FCC (told to by the SBC rep). I learned a lot about the legalities of such goings on: charging for services that you never authorized and attaching it to your utility (the phone). It's called "Slamming". "Slamming" is completely against the law! I have since now filed a complaint with the CA Attorney General. I also mentioned the story that channel nine news did twice on this company for the grief OAN caused for many customers of Verizon. My next contact is with the CA Public Utility Commission. Together we can make a big difference! I'm glad that our phone carriers are set up the way are to help us with criminals such OAN; you don't have to pay for these charges. However, this is going to cost all of us down the line...think of all the man hours that are being docked by our phone carrier reps...Companies such as this will slowly realize that they aren't going to get away with this kind of blatant, covert stealing! Thank you Bad Business Bureau for being here. If you weren't here I wouldn't of found all that I did and really gotten into doing something about this company. Beck
