Deb R
Bradenton,#2Consumer Comment
Sun, July 03, 2016
I, too, am an unsatisfied past customer of Ocean Moving and Storage in Pembroke Florida. This driver solicitation for cash tips to his crew is still a practice today -- June 2016. They solicited me and 2 other families (who had inventory on same truck, families stating to me verbally on the phone that they too experienced the cash tip shake down). If Ocean admin denies the claim then they are either unaware of the practice or encourage it and are lying about it.
Sal
Miami Beach,#3UPDATE Employee
Mon, June 11, 2012
This price increase is for additional items, A sofa/ santee and 9 additional boxes and packing material. This person was not at pickup, nor did he pay for anything. Thus why is he complaining, Is anyone allowed to complain, he signed no contract, he is the husband. The order is not his , His wife was offered 100% momey back in email my us after the pick up 100% and all our work free!!
Free / fuel/ Truck and time, Free. Please have another mover get this, His wife . who was the customer, said disreguard what he is saying and please send our items. No one ever asked for 10%. tip.
aggrivated
Warsaw,#4Author of original report
Mon, June 11, 2012
The only reason that I completed the move with this company is because I had no time left to contact another agency. I was in Florida from out of state. The pick up was scheduled the day before and did not occur. The subsequent pick up of the shipment the next day left me no time to contact anyone else since my flight was scheduled for the next day and any change in flight would have cost me a cancellation fee as well as additional hotel fees and meals for the length of time it would have taken to get another company to respond. If I had more time, I would have assuredly used a different company.
Any and all contacts by my husband were made at my request and to assist me.
Sal
Miami Beach,#5UPDATE Employee
Mon, June 11, 2012
This man never ordered anything, his wife a Probation officer did, she told us after the pick up all is fine please deliver, we offered to give back all money collected. She said no ship it please. Why is he complaining, We again offered free pick up gas / packing because hewas upset, She said no send it it is fine. I only take orders from the person who is paying, she compalained about nothing, we offered 100% money back after pick up, he dissapeared, We respected her and shipped it, all Good.
Sal
aggrivated
Warsaw,#6Author of original report
Fri, May 25, 2012
In our original report, the tip amount is quoted as $300.00. That is $150 for pick up and $150 for delivery. Please note that the reference to square footage should read cubic footage of storage space. The origial quote for moving was $1,053.93. It ended up being $1,477.68. The increase was approximatley 40 percent for the addition of 1 settee and 9 liquor sized boxes packed by us. We were advised ahead of time that any additional boxes would run a little over $3.00 per box. Hence, the increase for the boxes would have been under $40. The additional $400 was for the settee which was about half the size of a couch.