- Report: #1295739
Complaint Review: Oceanic Time Warner Cable - Lahaina Hawaii
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Oceanic Time Warner Cable
Lahaina, 96761 Hawaii, USA
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Oceanic Time Warner Cable Terrible Service, They take your money and waste your time! Lahaina Hawaii
Use any other service. I have Direct TV. They are much better. Unfortunately they do not do internet in my area. I have had hours and hours of my life WASTED because this company can't provide proper service. They also refuse to adjust billing for their mistakes. This is the worst company I have done business with in recent times.
Have been charged for phone/internet for years. Haven't had working phone for so long I cant remember. My wife finally stopped paying the bill. I called several times to try to get the phone service corrected. Finally I gave up months ago. I called customer service today to get an adjustment and was practically accused of making up a story. I want to clear my balance but refuse to pay for service I wasn't receiving. We'll see if they want to do the right thing.
It seems like they think there are no other choices for me to spend my money with.
After a third phone call this company still insists on charging me for services I was not receiving. Again there is no resolution. Just a waste of my time again.
(Update! I finally paid for service I didn't recieve. I was told my internet would be turned on at 11:00 AM, at 4:00m pm I tried to get my internet working wasted another hour of my time. It was never hooked up! Now I've been on the phone for another 30 minutes and counting.
Also lost my phone# OF 19 YEARS!
IF YOU HAVE ANY OTHRER CHOICE USE IT!
I finally got a customer service rep that seemed to care. Diane, she was able to credit me 2 months. Had way too many bad conversations before I ran into her.
Update Was told they didn't need to come in the house and could get the internet running from outside. The installer came out to my home while my wife was on her way to work. Apparently he needed to come in. Another day without service. I also recieved a collection notice after paying for the service I was not receiving.
This company does not fail………TO DISAPPOINT!
