- Report: #328145
Complaint Review: Ocwen Financial Corporation - West Palm Beach Florida
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Ocwen Financial Corporation
1661 Worthington Road Suite 100 West Palm Beach, 33409 Florida, U.S.A.
Phone:
800-446-2936
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Ocwen Financial Corporation Failure to Complete Loan Modification Agreement West Palm Beach Florida
Approximately one month ago my husband and I received a loan modification agreement from Ocwen Financial Corp that detailed a modification agreement to our loan which would lock us in at a fixed rate throughout the duration of our loan. We called to verify the details of the agreement and then were told that the only thing we needed to do to seal the deal was to sign and date the agreement and then make a payment at the new mortgage payment amount. We did this and waited for confirmation of the process being completed. Several days later we started recieving calls from the collections department stating that we were behind in our payment. We explained our having recieved the modification agreement and the fact that we paid the agreed upon amount according to the agreement. We were then told the process had not been completed but not to worry because everything was okay. To be honest I can not tell you how many phone calls have occured between that time and now but I can give a rough estimate of about at least 20 and that is being modest. We have been put on hold, disconnected, told the matter would be resolved in a matter of days, told someone would contact us because the Loan Modification Dept was experiencing extremely high call volume. We were told it was denied, we were told it is pending, we were told to re-fax information and to include our drivers licenses and it would be settled for the most recent time on last Thursday, April 17,2008 and the matter would be corrected within 48-72 hours. Nowhere on the agreement does it indicate that we needed to send copies of our drivers licenses otherwise we would have faxed that info when we faxed the agreement, yet this was the reason stated that the process had not been completed. Meanwhile we are constantly getting calls from the collections department. We got something in the mail stating we needed to send them info so they could renew our forbearance agreement. We called to clarify we were not entering into another forbearance agreement but rather a Loan Modification Agreement. We called the automated line April 11, 2008 and it indicated we only owed a payment of $310.26 we made that payment. We were then contacted by the collections department stating that we owed $752.00. No one has been able to explain or give us a breakdown of the charges. There are also charges on the statement we asked to be explained no one could offer an explanation. We are being told we owe one amount by the customer service reps, given another amount online, and received a paper statement with another amount. This situation is totally out of control We are now entering a month of this chaos and confustion and are not sure what to do, who to render a complaint to. There is something definitely out of order at Ocwen Financial Corporation but we can't seem to get any cooperation or satisfaction in regards to this matter and we don't want to lose our home simply because they are not giving us the proper information. Honestly we don't know what is going on. If anybody could assist us in this matter is would be GREATLY appreciated. We didn't realize this company was so screwed up until recently.
Charlotte
Indianapolis, Indiana
U.S.A.
Charlotte
Indianapolis, Indiana
U.S.A.
1 Updates & Rebuttals
Lesa
Tucumcari,New Mexico,
U.S.A.
Mortgage Servicing Fraud
#2Consumer Comment
Wed, April 23, 2008
Ocwen creates confusion intentionally so that the customer will just pay whatever they ask to settle the problem. They try to make the homeowner think he is wrong regardless of what the issue is. I did not find the Omnsbudsman department helpful at all. Trying to resolve anything with these people is a waste of time. They presume that the homeowner is ignorant and do anything to take advantage of them. I read so many reports on this site that continually plead for help because they do not know where to turn. Educate yourself on what your options are and go online and read what others are doing to combat this serious problem. I found so much information at www.loansafe.org. Also type in Mortgage Servicing Fraud and read all you can on the scams that exist. After gaining information and studying your own problem seek LEGAL COUNSEL. Have an attorney review your mortgage documents and look for any violations by your servicer. Having a good attorney sorting out your problems and helping battle Ocwen will make a HUGE difference. He will encourage you to fight for the wrongs they have done. You are not alone here. He will also advise you on any complaints to be filed with the State Attorney General or the Federal Trade Commission etc. If you need an attorney go online and there are links for legal services that are free or available for low cost to analyze your documents. There can be problems at all levels of your mortgage from the realtor, to the mortgage broker, to the lender, to the investors, to the mortgage servicers and their attorneys. I do not think it is possible to fight these people with success without a good attorney. Time is of essence as they may be moving to foreclose without the homeowner even knowing it. So arm yourself with confidence and read about the SCAMS and FRAUD and if you are really a victim--seek an ATTORNEY and FIGHT BACK. (I also have a real issue with contact availability with Ocwen. To call them is a wait time of at least 7 minutes all the time listening to a voice message about how great they are. Some of this garble is repeated over and over until a live person answers and this can be at least 15 minutes of listening to this non-helpful trivia. This is just more of their lousy customer service.)
