- Report: #1050576
Complaint Review: Ocwen Loan Servicing LLC - West Palm Beach Florida
Reported By:
Bien de Jesus -
Sacramento, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ocwen Loan Servicing LLC
1661 Worthington Road, Suite 100 West Palm Beach, 33409 Florida, USA
Web:
N/A
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Business Rating:
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Ocwen Loan Servicing, LLC Ocwen would not acknowledge error in handling of bi-weekly payments. West Palm Beach Florida
Ocwen took over servicing my loan from GMAC where I was enrolled in their automatic bank withdrawal bi-weekly mortgage payment program to pay-off the mortgage sooner. This program states "for months where 3 payments are withdrawn, the 3rd withdrawal will be applied to your principal". When I refinanced the loan, I reviewed my payment history for proper application to principal and interest.
My review showed that in the first 2 months where 3 payments occurred, the 3rd one was NOT applied to principal as called for in the program. The result was the pay-off amount calculated by Ocwen to liquidate the loan was overstated by $1,189. My telephone and written complaints to Ocwen's customer service department in Iowa went nowhere and even my demand letter to their main office in Florida was completely ignored.
