- Report: #1153316
Complaint Review: Ocwen Mortgage Company - Internet
-
Author Not Confirmed
Why?
Ocwen Mortgage Company
Internet, USA
Phone:
1-877-479-3947
Web:
www.ocwenFirstProtector.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ocwen Mortgage Company Customer Service reps are Puppets India Internet
Tried to contact OCwen loan servicer. Wanted to know if I was authorized to speak to rep. Home owner died and wife had no access to speak to Ocwen but daughter did. Asked to speak to supervisor - canned response "my supervisor will give you the same information I'm giving you".
Finally got supervisor - told them daughter not on loan, not on will, not on deed and if she gained the "authorized 3rd party rep designation" through a Power of Attorney, that POA died with the home owner died. I asked to speak with legal dept but was told the Legal Dept does not accept calls.
I asksed to have Legal Dept call me back but they said Legal Dept does not accept calls. I asked to speak with supervisor's supervisor and was told again "you will get the same response I gave you" and "Your'e already speaking to a supervisor" I asked if she was the person in charge at OCWEN and she finally admitted that her supervisor was a manger. I asked to speak with a manager and was told I could, and will get the call back in 24 hours.
OCWEN, I was told, is an "International" company with office sin India, Uruguan and Florida as well as other countries. There's no way you'll talk to them unless you have money to pay.
Good luck and if anyone has success in speaking to someone other than a supervisor, pass it on to me!!
