- Report: #1131234
Complaint Review: OCWEN Mortgage - Louiseville Kentucky
-
Author Not Confirmed
Why?
OCWEN Mortgage
6716 Grade Lane, Building 9, Suite 910 Louiseville, 40213 Kentucky, USA
Phone:
800-766-4622
Web:
ocwen.mortgagebanksite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OCWEN Mortgage Worst at servicing consumer mortgages Louiseville Kentucky
I was one of those unfortunate GMAC mortgage customers who got thrust into the hands of the most incompetent mortgage companies I've ever dealt with. I've owned 3 homes at different times and own a condo, and over a period of 16 years I've had different mortgage companies service my mortgage. OCWEN is the absolute worst.
When I was initially turned over to OCWEN, I had just paid my GMAC mortgage. THEN I received an OCWEN letter letting me know of the change, and proceeded to slap a late charge on my payment -- though it was supposed to be honored, given the transition from GMAC to OCWEN. Later, I signed up for a Bi-Saver program and things went well for a month. The second month, they tried to slap a late fee on the second automatic withdrawal. It's automatic! How do I incurr a late fee? Apparently, it's a Bi-Saver program that still requires you to pay the total mortgage payment within 10 days! Who would know? I picked two dates from a calendar on their website - first payment on the first Monday and second payment on the third Monday. If those weren't acceptable, then why allow me to sign up for the program that way?
Furthermore, they participate in deceptive advertising by sending you small checks to get you to join needless insurance programs -- and good luck cancelling. It took me numerous calls, and getting bounced from one department to the next to get cancelled.
The customer service is horrible. The reps apparently are all from India and it's impossible to understand them.
It's an ongoing nightmare to be forced to do business with OCWEN. If I could fire them, I would!
