- Report: #1350612
Complaint Review: OCWEN - Nationwide
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Author Not Confirmed
Why?
OCWEN
Nationwide, USA
Web:
ocwencustomers.com
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OCWEN Terrible Customer service/ worst experience ever Nationwide
To begin with, This is the first review I have ever written about a company. OCWEN became my loan servicing company many years ago. Almost instantly, the problems began. Initially, their accessibility to educated agents was cumbersome at best. Response times related to concerns were 1-2 weeks and rarely were the agents fluent in english. Almost exclusively were agents that were extremely difficult to understand-SUGGESTION TO OCWEN-HIRE FLUENT ENGLISH SPEAKING AGENTS. Long story short was that I tried to Refinance using the government programs that they advertised on their home page. Credit score was 800+ and NEVER A MISSED OR LATE PAYMENT IN 20 YEARS. I didnt meet their "criteria". Debt to income was 23%, LTV was high due to the crash of the housing market which their agents said was not an issue.
Strangely, this 4 month process was denied due to "lack of hardship", but the agents said "if you pay your mortgage 29 days late, it will show you are having difficulty and we can revisit after 12 months. I did as asked, only to get daily calls by their call center asking when I would make a payment. 1000's of calls over the years. After a few years, I reapplied for a modification again and was eventually told by their senior loan officer " are you kidding, you have never had a late payment (30 days), why would we possibly consider this for modification?" I said "read your notes, that was what your agents recommended". He cavalierly laughed and said, "thats how we make money, people like you". Please know that I was paying 10.5% interest at its worst. They never modified the loan and I never missed a payment. This was the single most disappointing experience I have ever had with a bank/mortgage company. I cant stress enough what a deplorable company they are, I strongly recommend avoiding them. I have asked for a response from OCWEN and have not heard a word.
