2 Updates & Rebuttals Read More About : Ohlson Packaging TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Ohlson is a manufacturer of automatic food equipment. Ohlson Packaging manufacturers a complete line of solutions for packaging products into bags pouches cups trays and boxes. Ohlson Packaging is a turnkey solution manufacturer for Industrial packaging for automatic & semi-automatic net weighing & counting equipment.
REVIEW UPDATE: June 1, 2018: Ohlson Packaging remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Ohlson Packaging is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Ohlson Packaging has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Ohlson Packaging has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Ohlson Packaging remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Ohlson Packaging for its full commitment to quality customer service.
Ripoff Report's discussions with Ohlson Packaging have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Ohlson Packaging listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Mr. Ohlson during an onsite inspection held by a third party verification company with no biases toward Ohlson Packaging.
Ohlson Packaging is a manufacturer of automatic food packaging equipment that has maintained their quality reputation since 1967. Their vision is to provide the best quality equipment at the best value. John Ohlson stated the following in regards to his company, "we have become a leader in global resourcing...we're using the global marketplace to make sure we're providing the best components, best equipment, with the best service at the best price." Over the years they have development clientele that includes Frito Lay, Hershey's, and Kraft Foods, "our company is really known for great value, and great service."
Leads for Ohlson Packaging are obtained through several different venues. They have an extensive network of independent sales reps to sell their equipment, as well as advertisements on the internet, in magazine, and at various trade shows. Ohlson Packaging takes potential client inquiries very seriously, "when a lead comes in our company policy is to get the customer the information their looking for...within 24 hours. We have a very high success rate of doing that. Our reps know us as one of the quickest response companies in providing sales information." Once a quote becomes an order it is passed on to the engineering team, and on of their engineering specialist is assigned as the project manager for the client. The project manager is the client's point of contact throughout the engineering process, and once the product is complete and installed Olson Packaging sends out a technician to train the clients on how to appropriately use their equipment.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM OHLSON PACKAGING
During the onsite interview, Mr. Ohlson was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Ohlson explained that they manufacture systems that cost upwards of 100,000 dollars. Because of this they take the customer's opinion on the function of the product very seriously, "when a customer's here we'll run a system for them. We'll show them how everything works, and if they have any issues with anything they'll put together a punch list that we take care of." Mr. Ohlson gave an example of a recent client that was purchasing a system that made sugar coated gummy bear vitamins. The client noticed that there was a lot of sugar settling in the bottom of the container, so Ohlson Packaging created a sugar removal system to satisfy the customer's needs. This system of customer input, and willingness to adapt with the product has led to very few complaints, "when we contract to do a job we make sure we get it done at the price contracted. In the very rare case that we can't we would refund the customer their money."
When asked to comment on complaints posted on Ripoff Report's website Mr. Ohlson explained that the complaints on the website were written by a competitor not a customer, "this is simply a competitor trying to disparage our name by making false accusations." Mr. Ohlson offered this rebuttal, "I'd like to say that our reputation speaks for itself. We're known throughout the marketplace for living up to our word, and for great applications engineering for providing great equipment."
Ohlson Packaging is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Ohlson further explains by stating, "Ripoff Report is well known. Having a negative report on Ripoff Report has been damaging, and having a positive one I expect to have a very positive effect. We're excited about showing Ripoff Report that the accusations made against us were not true, were not by a customer, and that we have a very long history of customer satisfaction."
OHLSON PACKAGING – QUALITY MACHINERY AND SERVICE
Ohlson Packaging is known for high quality machinery with great service and very competitive pricing.
If you’re looking for great service, Ohlson Packaging is the right place. Service has been a cornerstone of the Ohlson name since 1967.
Simply put, Ohlson Packaging service is the best in the packaging equipment industry. In fact, their customer service performance has been so well received that customers frequently ask them to service equipment, that was not originally purchased from them.
Ohlson Packaging first step in their service philosophy is to prevent the need for service in the first place. This will begin with the proper qualifying of a potential packaging application.
Once a turnkey packaging solution is defined, Ohlson Packaging will invite a potential customer to visit them and meet with their engineers and service technicians to demonstrate the packaging solution.
After the sale, all of their machines are rigorously reviewed, tested, and pre-qualified before shipment. Ohlson Packaging will then invite customers to their facility for testing and training prior to shipping. This will minimizes service needs, and greatly speeds up installation. After installation, Ohlson Packaging will make sure everything is up and running on all equipment and that customers are fully trained and satisfied with their new system.
Of course sometimes a machine needs service. Ohlson Packaging gives companies free lifetime phone support for any purchases that they have made with them. If an issue cannot be resolved over the phone, Ohlson Packaging maintains an extensive network of excellent service technicians, with decades of experience, who will typically be on site within 24 hours.
OHLSON PACKAGING – QUALITY SERVICES
Over the years Ohlson packaging has installed numerous successful systems with many varied applications including:
Ohlson Packaging is misrepresenting the fact that the Combination Scales they sell are completely made in China by High Dream Intellectualized Scales from Foshan, China. Look at www.highdream.net and you will recognize these scales.
Same with the vertical form and seal machines they sell. These are supplied by Bohui Intelligent Machine. Look at www.bohuigd.com.
The ripoff is simply the fact that OHLSON do not divulge the fact that these machines are totally chinese. They act as though they manufacture themselves or has something to do with the design and manufacturing.
These machines do not meet UL standards and do not meet OSHA standards. The machines are totally metric, the wiring do not conform. The electrical wires are undersized, carrying to much current and get hot. Ask for a certifcate of compliance and you will find out.
Should an employee get injured or a machine catch fire, as has happened, your insurer may not accept the claim as the end user has a responsibility to buy machines that comply to standards.
To add insult to injury OHLSON mark up more than 400 % on these machines. You can typicaly buy a HIGH DREAM Scale for 10 to 15 thousand dollars and a Bohui bagger for 12 to 18 thousand. In the end you do not get what you pay for. A 15 thousand dollar chinese machine can never be as good as a 50,000 dollar american built machine.
OHLSON and there sales reps are laughing all the way to the bank. Do not get ripped-off by these people. Buy american made products instead!
L Smith
New York,#2Author of original report
Sat, July 06, 2013
Why is there no mention nor acknowledgement in the OHLSON REBUTTAL that the combination scales and vertical form and seal machines are in fact 100% imported from China. Why did they avoid responding to that statement that is in the RIP OFF Report?
Why is it that there is no mention on their quotations, advertising and website that these machines are 100% MADE in CHINA ? Why do most of their agents and distributors not know that OHLSON is importing these machines from China?
Is OHLSON purposely creating the impression these machines are made in America ?
What does OHLSON produce in America? Only linear scales, as they have been for 45 years. Nothing more.
Why don't they come clean on this fact and did not address this on their rebuttal.
OHLSON claim they have CE and UL certificates of compliance on there equipment. They may have on linear scales but they do not have UL stickers or certificates on the combination weighers, the vertical form and seal machines and infeed conveyors.
If you consider buying there equipment only because they are less expensive than American and European built machinery ask them to submit a certified written proof of UL compliance by a recognized company. End users need this to support any personal injury claim or insurance claim. Keep in mind OHLSON is a very, very small company and could easily get wiped out with a product liability or personal injury claim.
In todays world nothing is a secret. Simply use a software service like Panjiva or Datamyne and see for yourself that OHLSON imports these machines from High Dream Intellectualized Scales and Bohui. They can not deny this fact.
No matter what they say or rebutt, they are unethical by not advising upfront that these machines originate in China and that potential customers can buy these machines from other sources in America or buy direct from China for 20% of their selling price.
OHLSON have no ownership, no contract and no security with these chinese companies. They have no means to control their destiny and could not garantee in any way they can service and support these chinese made machines for any lenght of time.
Customers are not aware of the risk that one day HIGH DREAM and BOHUI will stop selling to OHLSON. These chinese companies can go bankrupt and disappear. The customer is not aware that one day they will no longer have parts or support for the machines they thought were made in U.S. or at least controlled by an American company.
If OHLSON truly want to make good, show good intent and proper ethics they will immediately make a change on quotes, brochures and website by adding " MADE in CHINA " on the combination scales, vertical form and seal machines as well as conveyors, hopper feeders and platforms that they promote and sell. If they do not it shows that they are engaging in misrepresenting what they offer and sell. It shows a complete lack of proper business ethics.
Ohlson Packaging, if you choose to submit a further rebuttal will you now address this MADE in CHINA issue and agree to add this to your sales materials as well as post a copy of the UL certificate specifically identifying the BOHUI vertical form and seal machines and HIGH DREAM scales that are private labelled for you in China. Do the right thing and advise your fellow american citizens that buy packaging machines of the truth.
God bless American made goods!!!
Ohlson Packaging
Taunton,#3UPDATE Employee
Fri, June 28, 2013
Ohlson Packaging has been notified that a disparaging comment by an unrecognized entity has been posted on this controversial web site. The “report” is clearly an example of an unverified internet presence offering gross misrepresentations about our company for competitive purposes.
We openly invite you to take the opportunity to research our long and successful history properly. Since 1967, the Ohlson Packaging mission has been to provide the best machines at the best prices backed by the best service in the industry. Our growing family of customers—from Fortune 500 companies to small start-ups—will happily provide references that attest to this.
All Ohlson Packaging equipment is designed with top quality components, meets or exceeds OSHA standards, and is available with either CE or UL approval.
As always, we invite people to check our references, verify our 46-year history of satisfied customers, and visit us anytime in Taunton, Massachusetts where you can tour our shop, meet our engineers, welders, fabricators, assemblers, and service technicians—and see your product demonstrated on Ohlson equipment.
Our people are of exceptional talent, tremendous work ethic, and offer decades upon decades of successful experience providing automated packaging solutions. Ohlson Packaging customers who have put us to work enjoy an average return on investment in a year or less and experience up to 40 years of easily-maintained system reliability.
The purchase and installation of automated equipment is an important decision. You need to establish a long-term relationship with the very best partner available who will commit to your long-term support. We suggest that anyone interested in our company—or our competitors—do your homework and confirm for yourself that Ohlson Packaging provides the best equipment, the best value, and the best service in the industry.
Thank you,
Ohlson Packaging
www.ohlsonpackaging.com
508.977.0004