- Report: #1168958
Complaint Review: Olan Mills - Pineville North Carolina
Reported By:
stackedcreative -
Rock Hill, South Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Olan Mills
11025 Carolina Place Pkwy Pineville, North Carolina, USA
Phone:
7048448633
Web:
N/A
Categories:
Business Rating:
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Olan Mills - Unprofessional unprofessional, slow, untrained, disorganized Pineville North Carolina
I am very displeased with the level of service of my family sitting yesterday at the studio at the Carolina Place mall in Pineville, NC. I bought the most expensive package (roughly $260!) and I am so displeased I will not return to OM for anything in the future! I will say this- both girls we worked with are very nice and this has nothing to do with their personality/demeanor. First, the "photographer" had no clue what she was doing. She kept asking us "okay so what do you want to do next?" Well, isn't it the photographer's job to suggest poses for the group? Isn't that their specialty? We didn't get a lot of potential shots because we had expected to be told what to do! We didn't know we were to bring a list of poses! Second, she claimed the equipment kept messing up- I don't know if it was her lack of experience or if there truly were some technology issues, but whatever the case, at least 10 times she'd go to take a pic and it wouldn't fire off and she'd make us MOVE with our infant to another spot on the floor which is incredibly difficult, and at which point, loses the "moment" so we had to get the child settled again and try to get her to pay attention and not fuss. Third, the photographer conveniently leaves and we are then sitting with another lady who is going through the picture selection process and is INCREDIBLY slow on the computer, so much so, that once when she got up for "whatever" reason, I started clicking around because I was able to lay things out lickety split. Additionally, she did a very, very poor job of explaining things properly (she doesn't have a grasp of the terminology whatsoever), and she couldn't get the pricing to work. We are now TWO hours into this (yes, TWO!), with a fussy baby. She had to keep calling someone to help walk her through stuff on the computer. She didn't apologize. She just kept clicking around. I said multiple times "we need to wrap this up ASAP". If I had known it would take two hours, I would have scheduled for a different time! LAST, we got our photo sheets.... and we are supposed to cut them out ourselves? What kind of lazy, unprofessional crap is this? Really, Olan Mills? I can go to a drug store photo kiosk if I want that kind of service. I am astonished! Roughly $260 for my package and I have to cut the flipping photos apart? This reeks!
1 Updates & Rebuttals
adro
new philadelphia,Ohio,
USA
olan mills/lifetoch
#2UPDATE EX-employee responds
Sun, November 08, 2015
I was an olan mills employee for 6 years. In mid December 2011 olan mills jr. Retired and lifetouch purchased the company. By 2012 all olan mills employees including payroll, photolab, sales reps, photographers, and management of all levels had been seperated from the company. Lifetouch kept the brand olan mills to portray the professionalism of a well known and well respected 83 year old company. Lifetouch absorbed privi information and logistics from olan mills leadership between 2011/2012 only to terminate key seasoned veterans with a total loss of pensions and retirement plans. Lifetouch proceeded to implement less experienced more available photographers in the olan mills locations and provided less than desirable results to tarnish that highly regarded company. I am not happy with the underhanded tactics lifetouch employed using the olan mills brand and hope this sheds some light towards your past experience.
