Complaint Review: Omega Auto Care TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Omega Auto Care’s Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. OmegaAutoCare offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! For 28 years the owners of Omega Auto Care providing superior coverage. - Jacksonville Florida

Ripoff Report REVIEW /Commitment to Customer Satisfaction

Omega Auto Care joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

Omega Auto Care approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Omega Auto Care did just that.



OMEGA AUTO CARE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off.

Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you!

Omega Auto Care is U.S. based and insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.



WHY OMEGA AUTO CARE IS BETTER THAN THEIR COMPETITORS

” When shopping for a Vehicle Service Contract it’s important that you pick a company that has longevity in the business and provides the most comprehensive levels of coverage for your car.

For 28 years the owners of Omega Auto Care have been providing superior coverage to consumers ensuring that at the time they need it most, when their vehicle breaks down, they are covered! Backed by a publicly traded, “A” rated insurance company, Omega Auto Care customers are assured that their claim will not only be accepted nationwide, "it will be paid".

With combined experience between owners and executives, Omega Auto Care has taken past experiences, good or bad, and applied our expertise to create, in our opinion, the best service contract company in the U.S.

It’s the little things that make us better than our competition. Whether it's assigning a single "claims advocate" to each customer when they file a claim to keep our customers informed every step of the claims process, or even covering maintenance such as oil changes for our customers, we know what our customers expect and deserve when purchasing coverage for their vehicle!



OMEGA AUTO CARE - STATEMENTS FROM THE CEO AND ONE OF THE OWNERS

" My name is Brian Fox and I'm one of the owners at Omega Auto Care. Thanks for taking the time to review our company. During the development of Omega Auto Care our #1 goal was to create a superior vehicle service contract that consumers can trust and rely on when their vehicle breaks down. I believe this starts with not only developing a great product, but by hiring the right people to service that product as well. We've created a family oriented environment at Omega Auto Care, where our employees are happy to work, and I believe this trickles down to our customers."

My name is Jeremy Lemken and I'm the VP of Operations for Omega Auto Care. I've worked in every facet of the vehicle service contract industry for over 12 years. During the development and growth of Omega Auto Care, our team has applied knowledge, expertise, opinions, and experience, good or bad, to help create the most reliable vehicle service product available to consumers. On behalf of management and staff, thank you for taking the time to review Omega Auto Care!"

At Omega Auto Care we pride ourselves in using the highest quality PRODUCTS.

Omega Auto Care prides ourselves in not only the products and services we provide, but we also pride ourselves in the people we hire and the environment we've created for our staff. It's important that our customers are treated with the level of customer service they deserve, and it starts with hiring the right people to provide that service and making sure our staff is happy so that trickles down to our customers. Omega Auto Care only hires highly trained customer service representatives to service our customers, ASE certified mechanics to adjudicate our claims, outsource our onsite inspections to 3rd party inspectors to ensure a non-bias inspection, and allow our customers to choose any ASE certified mechanic of their choice when taking their vehicle in for service.



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Omega Auto Care is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Omega Auto Care and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Omega Auto Care a positive Rating. Omega Auto Care made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM OMEGA AUTO CARE

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Omega Auto Care is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

Omega Auto Care is dedicated to customer satisfaction and providing unequalled customer service to every one of their customers. To ensure customer satisfaction, Omega Auto Care offers a 30 day, 100% money back guarantee for every purchase. Omega Auto Care only works with top-notch, compliant driven, and customer centric marketing companies to market their products. Insured by Lyndon Southern Insurance, a Fortegra company which is publicly traded, they are committed to providing the best vehicle service contract solution to their customers. Omega Auto Care receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that Omega Auto Care will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Omega Auto Care, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call Omega Auto Care directly at 877-850-0443.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Omega Auto Care or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Omega Auto Care meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with Omega Auto Care.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Omega Auto Care’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..