moparmaniac
ledyard,#2Consumer Comment
Fri, May 10, 2013
To startoff with, my mother in law purchased this product being her 2002 HP desktop was acting up a little. She had high hopes they could fix it. after staying on the phone all day, and watching the tech doing more and more tasks, she got worried, then the computer started getting worse. she also noted the tech was accessing areas he did NOT have permission to access, (IE online banking passwords etc) in the end even the desktop logon password was changed! now i know Microsoft is a VERY reputiable company. however the fact that they let this bunch of scammers advertise on their website as being PARTNERS with MS is despicable at best.
I am computer trained by the US Navy, over a year of tech schooling, so i know i've had more training than MOST techs. thank God they did this to windows XP and i used backdoor to REGAIN access to the computer. guess you all didn't put in the trouble to write your virus to disable CMD prompt, so the joke is on you, for not thinking this out better. and don't go telling ANYONE you can UNINSTALL your crude by using the "unistall icon" or add remove programs via control panel, access denied every time, so you made me startup in safe mode and hunt down your programs files the hard way!
yeah you made it hard, you cannot simple view properties on your program icon and figure out your programs filepath. too bad most arn't savy enough to know all this, you guys are a COMPLETE disgrace. but you can be outsmarted, so in the end, you lose. How you sleep at night is beyond me. mother in law ended up having the $299.99 charge canceled VIA the BANK!
OTS
LOS ANGELES,#3UPDATE Employee
Thu, October 04, 2012
In this digital era, it is inevitable that organizations that provide products or services will get
complaints. OmniTech Support has indeed few unhappy customers, but that number is a tiny fraction in proportion to our satisfied customers. Out of courtesy, many organizations provide a common platform; such as online complaint forum or complaint blogs to shed light on the Service Providers and Their Impact on Customers. Among these complaints, a few might have some merit due to a
misunderstanding of the services rendered and, unfortunately, a few are biased, or simply not reasonable to an informed person. The Ripoffreport.com is one of those respected organizations and we sincerely appreciate their job to convey to us our upset customers complaint and feedback.
In this instance, we simply refunded the FULL amount and communicated to this customer because the customer claimed he allegedly did not receive quality services from OmniTech support.
Mr. Tony Krzyzosiak might have searched for Microsoft support (as opposed to support from/by
Microsoft) on Google or on any search engine and OmniTech would definitely come up, as we are a large support organization for any Microsoft Product. This is TOTALLY incorrect that Omni Supports phone number is placed on Microsofts support website. We are independent Technical support company and have no relation with Microsoft. We provide support for various software issues with the help of our hundreds of Microsoft certified technicians. Its like a mechanic being certified to work on Ford cars and trucks is not necessarily an employee of Ford Motor Company. Mr. Krzyzosiak is 100% wrong in this regard and his claim about Microsofts lawyers looking into this is bogus.
On August 31, 2012, the customer came to us saying that he is facing an issue with his computer
programs and it says "not responding". Then he paid $129.99 for us to fix that issue. A solution might, in retrospect, appear to be obvious, but initially all logical troubleshooting steps should be attempted, as there can be many causes behind an issue. Therefore, our technician ran a PC Health Check up on the customers computer and which, in this case, obviously displayed some negative
results. We cannot manufacture these results! Our technician conveyed those results but the customer denied the existence of everything. The customer did not possibly understand how Polymorphic viruses work.
A polymorphic virus is a computer virus which is capable of mutating itself when it replicates, making
it more difficult to identify with most antivirus software. The first known polymorphic virus was developed in 1990, in the early days of the Internet. It can be difficult to mount an adequate defense against a polymorphic virus, even with excellent antivirus software which has been designed to attempt to detect such viruses.
Then our technician found a Rogue Virus on the customers computer but the customer was unconvinced about that fact. The customer argued and claimed that Rogue can be automatically detected and removed by MSE. That is not true. First off ... We would love to see MSE be a complete success, but it seems to have trouble with the Rogue Anti-Virus Software programs.We informed the customer that Rogue Virus does not only damage the computer programs so that they wont function properly but so many of them also disable Anti-Virus programs, disable Win Firewall, disable Win Task Manager, and plenty of other very bad things.
Remember you could NOT have 100% security in any platform and with any Anti-Virus thats why beside Technology we have Security awareness and teach customer how to browse safely. MSE detects millions of malware ... its a great program... but it doesnt detect them all, nor does it claim to.
However, our technician worked on the customers computer and resolved the issue. The customer checked himself that all the computer programs were functioning properly. Unbelievably, the customer claimed that our technician planted a VIRUS on his computer, which is totally baseless. We record our each and every remote session in its entirety and we can PROVE it that nothing was done by us that may cause the customers computer any damage. Our technician has not deleted anything from his computer and SIMPLY we do not do that. We can prove this!
In this complaint, there is some flat misinformation given by this person who apparently did not fully understand the process of online support. Later, the customer asked for refund and on September 02, 2012 and in spite of us spending hours fixing his myriad of issues, we refunded the FULL amount of his $129.99 payment made to OmniTech Support. Then, we called him to let him know about the refund, but we reached his voice mail. We have proof of that call. We also sent an email with the refund transaction details, but the customer never responded. We, again, have proof of that.
The transaction details of the refund initiated are given below:
Transaction Approved:
----------------------------
Auth Code: 357901643
Ref #: 357891620
In summary, we believe that customers are human and deserved to be treated fairly and with dignity and respect. To the best of our abilities, we bend over backwards to make sure our
customers are satisfied, even when they are misinformed, or just plain in the wrong. People make mistakes. Our professionalism and policies are why we have earned and maintained an A+ rating with the Better Business Bureau.