OTS
LOS ANGELES,#2UPDATE Employee
Thu, March 21, 2013
OmniTech Support is online technical support organization and in order us for to check an issue in detail, we often need to have access to the customers computer to diagnose and fix an issue, just like an in-store technician would. Thats the whole point of remote online support. We access the customers computer using a well-known and trusted remote 3rd-party access tool called LogMeIn.
Our process is very transparent and customer can monitor every steps performed by our technician. We also can definitively prove what has transpired. If a customer wishes, they can immediately terminate the remote access by a simple mouse click. Every remote access is recorded. We need the name of this person and the date of this person allegedly contacting us, so that we can retrieve the recordings and investigate the alleged issue.
This person has apparently misunderstood our representative. We dont need password to fix any email issue. The chat may disconnect due to fluctuation in internet connection or due to a connectivity issue. We provide support through remote access and can resolve technical issues on any customers computer. We are an organization, where we always try to provide the best services to our customers who truly need our support. However, this customer didnt pay us anything and we dont even know if he was a real customer.