- Report: #867721
Complaint Review: omni tech support - Internet
Reported By:
mevysen -
san pedro, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
omni tech support
Internet, United States of America
Phone:
Web:
https://secure.logmeinrescue.com/Customer/Survey.aspx?ticket=1acf77ff-24a2-4f1b-a94b-7dcecedd4785&so
Categories:
Business Rating:
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omni tech support This was a ruse to gain remote control of my computer. After ten to fifteen minutes so controlling my machine they told me they could not address my problem and vanished, Internet
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while working on my computer I got a pop up stating Silverlight needed an update. I clicked the box and I was taken to what looked like a microsoft web page. I received another pop up stating I was not running genuine microsoft software. Since I was on a usoft web page and there was a 800-610-3132 number I called it and was answered by someone who claimed they were from usinoft.
I explained the "genuine" issue and he referred me to Omni Tech Support. https://secure.logmeinrescue.com/Customer/Survey.aspx?ticket=1acf77ff-24a2-4f1b-a94b-7dcecedd4785&source=applet&lang=en My computer was controlled remotely and I gave them permission because I believed they were microsoft representatives. They were in control of my machine for approx 15 minutes. After which time they reported they could not fix my problem and quickly shut down the link. I did notice my cursor was pointing to items which i believed had nothing to do with my problem, ie my documents folder.
I subsequently called another microsoft number 800-642-7676 and explained this situation to Bhrat who was in India and told me microsoft does not use third party companies to perform service and or maintenance. I do not know what Omni did to or was looking for in my computer but asked the microsoft tech to look for anything connected to them or out of place.
I explained the "genuine" issue and he referred me to Omni Tech Support. https://secure.logmeinrescue.com/Customer/Survey.aspx?ticket=1acf77ff-24a2-4f1b-a94b-7dcecedd4785&source=applet&lang=en My computer was controlled remotely and I gave them permission because I believed they were microsoft representatives. They were in control of my machine for approx 15 minutes. After which time they reported they could not fix my problem and quickly shut down the link. I did notice my cursor was pointing to items which i believed had nothing to do with my problem, ie my documents folder.
I subsequently called another microsoft number 800-642-7676 and explained this situation to Bhrat who was in India and told me microsoft does not use third party companies to perform service and or maintenance. I do not know what Omni did to or was looking for in my computer but asked the microsoft tech to look for anything connected to them or out of place.
1 Updates & Rebuttals
OTS
LOS ANGELES,California,
USA
As always we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. Obliviously, issue cannot be hardware
#2UPDATE Employee
Wed, May 30, 2012
This anonymous post is totally without merit. This person obviously had some issue which is
why he/she contacted us in the first place. However, we are not part of Microsoft; we are an independent organization which has been running our business successfully with pride and passion more than 12 years. One can easily find about our business at our www.omnitechsupport.com website. Were certified to work on Microsoft products, and were a large support company. There exist on this planet no popups which direct anybody anywhere to our website or our toll-free
number. That claim is 100% bogus and it can be proved that it is bogus.
Apparently, on the chat, this person has misunderstood our technician. Generally our technicians handle the chat session and then examine the issue and explain the exact issue in detail to the customer. We offer 15 minutes of free support to our customers and, if fact, solve 50% of customer issues for free. In this instance, to assist the customer and better diagnose his issue we asked to be granted remote access to his computer. The customer can observe what we are doing. After taking the remote access, our technician checked and examined the issue thoroughly and came to the conclusion that the issue was one that could not be resolved through remote access. Thats why our technician conveyed that information to the customer and closed the session. Our technician did not access or point to his documents as it was in no way related to the issue. We can never access anyones files or folders without having their prior approval and cooperation.
The customer paid nothing.
As always we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. Obliviously, the issue cannot be hardware-related and must be one which is resolvable through remote access. We are performing our duties in professional manner to help our customers at any time. Daily, we are delivering great
services to our thousands of customers and they are very satisfied with our services. However, in this instance, the complainant has not revealed any details from which we can determine that this person, in fact, actually contacted us as a customer. We have seen instances of the competition, which cannot match our free offer or our prices, posting anonymous fake complaints on the
Rip-Off Report. These are works of fiction.
If this is a real customer, we request the complainer to provide some details as the name and email address provided at the time of interacting with us, and we would be more than happy to fill him/her in on what the issue was and what steps they should take to resolve it. These steps might
include buying from Microsoft a licensed version of their software, if the Silverlight update detected that this customers version of windows was not genuine.
Its very strange that this person posted a complaint even after we assisted him/her for free regarding his/her concern.
We always want our customers to be satisfied with our services and we always try to make that
happen. Thats why we have earned and maintained an A+ rating from the Better Business Bureau.
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